Hr Employee Senior Associate

MOHAMMED WAJID

Contact: +1-801-***-**** Email: *****************@*****.***

PROFESSIONAL Highly experience expertise building of payroll problem-enhancing motivated management, productive solving in in HR employee dynamic administration, and and SUMMARY work a and detail-passion roles satisfaction employee environments oriented within for employee driving Amazon and engagement Human organizational and relations, operational and streamlining Resources Cool strategies, recruitment, touch excellence. performance. Specialist HR Services. I bring processes, and with a hands-Proficient Known training. over with on three for a Skilled approach in track strong HRIS, years record at of to TECHNICAL SKILLS

• • • • • • • • • • EDUCATION Degree Bachelor’s HR Time Software MS Data (Innovation Performance Workplace Disciplinary Operating attendance, Systems Office Analysis: and Degree Proficiency: Suite Attendance Systems: Safety and & action attrition, improvement Tools: Skilled (Creativity Excel, management Windows HRIS, Management, Windows in engagement)Word, compiling Payroll strategies PowerPoint) 7, OS 8, 10 Institution Osmania Systems and (. Salesforce 7, 8, interpreting 10)(University, ADP) (Panorama, HR data Dali)for . metrics Year June - of reporting 2022 Passing WORK Amazon, EXPERIENCE Hyderabad, India

HR (ERC Senior Associate) (June 12, 2021 – July 28, 2024)

• • • • • • • channels • employee • resources, • generated • teams, • maintaining Resolved Provided Served Analyzed Facilitated Drafted educating as (and relations in-actionable ensuring employee accurate critical a clarity a person, subject distributed positive employees business and issues. alignment and matter email, concerns insights employee consistency timely important phone)metrics expert on for with regarding responses self-experience workforce . on Amazon’s service in (communications e.company messaging. g., attendance, Leave to tools management. by employee HR collaborating of policies, and standards. Absence, attrition, resources. to inquiries associates systems, accommodations, with engagement) through and leadership and employee leaders, multiple and and and core other

• • • Customer • data • environment. Supported policies, Maintained Planned regularly. Service and and managers accommodations accuracy coordinated Representative and in HRIS employees inclusive and (Jan payroll activities in 1, resolving 2021 systems – to May foster queries by 31, entering a 2021) positive related and to workplace attendance, reviewing employee benefits,

• • • • • • • • • • Cool Addressed Communicated customer Providing Ensuring and Following satisfied Letting Determining questions Escalating Troubleshooting Working problems touch inquiries patrons Services, with with that experience. introductory up queries customer the with their consumers a effectively know team quickest, common Hyderabad, clients and purchases inquiries of about concerns, information CSRs are or most issues to additional customers resolve satisfied and and India effective with when other resolved to issues products with prospective products necessary by departments ways phone products promptly issues to or or answer or services to and services email or to enhance and new services find a maintain to client’s that customers appropriate check customer by might or that handling a high customer’s benefit they’re satisfaction. solutions standard complaints them still to of Workflow Coordinator (June 15, 2020 – Dec 31, 2020)

• • • • • • • Coordinated Communicated timelines. Managed employee Coordinate Identify Monitor Prepare bottlenecks and project operational capacity. with present workflows with progress, different in various reports tasks the to departments anticipate ensure process in teams on alignment workflow efficient and to issues align implement to with ensure status process and tasks organizational resolve to with smooth effective handling the organizational management them operations. solutions. and requirements proactively. task team. objectives allocation. and and