Human Resources Customer Service

BONNIE PIERCE

*** ********* **

La Vergne, TN *7086

615-***-**** *******************@*****.***

Summary

To obtain a position in a company where my multiple

skills can be utilized and advanced

highlights

·Very strong communication skills

·Fluent in quickly and accurately performing assigned duties

·Excellent ability to multitask to meet all required deadlines

·Strong leadership skills

·Strong customer service skills

Experience

10/2020- 5/2024

10/2014- 5/2018

6/2009- 6/2019

4/2002- 8/2005

Cosmetologist/Stylist Lady Jane's Barbershop

Perform hair cutting and coloring services on clients

Perform skin treatments on clients

Manage clientele appointment scheduling and payment transactions

Human Resources Program Specialist State of Tennessee Department of Human Resources

·Process and approve all transactions entered by my assigned state agency (TN Department of Correction) including New Hires, Transfers, Suspensions, Separations (Retirements, Dismissals, etc.)

·Process and approve all salary change transactions stemming from merit increases, promotions, bonuses, and pay adjustments

·Address inquiries from employees and HR staff from each agency regarding new hire activity and ongoing employee relation issues

·Review and abide by federal and state laws to confirm and enforce company compliance

·Run Audit reports each pay period to find and correct any payroll issues before final calculation

·Create and post NEOGOV Requisitions

·Process applicants on Requisitions

·Create Survey Monkey questionnaires for each agency's Requisitions

·Review and make necessary corrections to supplemental transactions sent to me from state agencies (to correct employees’ pay who are owed funds by the state for underpayments or to process repayments for those who owe the state due to being overpaid for various reasons)

·Assist in training proper job functions to HR employees from other state agencies

·Perform time sheet corrections as required

·Assist in training newly hired Specialists of DOHR in performing proper job duties and pay rate formulations

·Assist in training managers from my assigned state agencies who are needing further assistance in any assortment of payroll actions and formulations

Owner/ HR manager/ Licensed Cosmetologist Imáge Salon & Spa (Salon Beautique)

Interviewed potential new employees, evaluated potential employees performance before hiring

Fully trained all new employees on salon policies and procedures as well as proper Cosmetology service techniques

Ran weekly payroll reports making any necessary corrections to employees’ payable time before approving payroll

Personally performed cuts, color, hi-lights, manicures, pedicures, facials, and waxing

Gained and retained over 150 long term clients

Successfully became a Goldwell Ambassador who attended multiple classes and taught the learned skills to our employees to improve their performance and raise client retention

Veterinarian Technician Berry Hill Animal Hospital

Assisted in appointments and surgeries

Collected specimens from patients to perform lab testing (blood draws, fecal tests, urinalysis, ear mite tests, examine skin slides under microscope, etc)

Medical grooming

Kennel assisting

Scheduling

Billing

4/2012- 9/2016

Server/ To-go Fulins (previously Emperor of China)

Server

Prepare To-go orders

Bartend

Busser

Delivery driver

Hostess

Janitorial work

Education

2005

Cosmetology Degree Obtained, Volunteer Beauty Academy, Nashville

Studied Cosmetology and Business Management

GPA: 3.8

Completed 1500 Hours of study

Helped in training new students in their first 300 hours of Basic study of Cosmetology

CERTIFICATIONS AND/OR CERTIFICATES

NLLA GRADUATE 1/13/2017 (Next Level Leadership Academy) - The Next Level Leadership Academy (NLLA) is a competency-based leadership development program. After careful consideration from an applicant pool, 12 current emerging leaders working within the Tennessee Department of Human Resources (DOHR) are chosen. These chosen individuals engage in a rigorous, year-long leadership development study that is based on core competencies identified by DOHR’s Executive Leadership team. NLLA is a collaborative venture with the Strategic Learning Solutions (SLS) department within DOHR. SLS consults and partners with State Agency Leaders, Educators, and Speakers to create a customized Talent Management curriculum and strategy that develops and sustains a high performing workforce.

Extracurricular and Acquired skills:

Accounting

Human Resources

Multitasking skills

Clerical skills

Organizational skills

Customer Service

Payroll

Contact this candidate