Customer Service Team Leader

Paul Angelo P. Tupas

***-******, *** ********, ****

093******** / 091********

***************@*****.***

OBJECTIVE

To be able to apply what I've learned into good use for the benefit of the company. SUMMARY OF SKILLS/QUALIFICATIONS

● Customer Service Skills

● Good Verbal and Communication Skills

● Computer proficiency with Excel, Word, and PowerPoint

● Excellent multi-tasking ability

● Ability to work with a team and can work with less or without supervision WORK EXPERIENCE

• Team Leader - XtendOps (February 14, 2022 - September 11, 2024)

Creates an inspiring team environment with an open communication culture.

Setting and organizing organizational goals.

Motivates team members, organizes team initiatives, and delegating tasks to optimize team performance.

• Technical Support Representative (Tier II) – Teleperformance (July 17, 2019 – Feb. 10, 2022) Assists clients settle technical problems associated with a product or service. Diagnose technical issues and walk customers through the steps needed to fix various issues.

Focuses on major issues or challenges that could not be resolved by the first level representatives.

EDUCATIONAL ATTAINMENT

Tertiary

Western Mindanao State University (WMSU)

Pob. Siay, Zamboanga Sibugay Province

Bachelor of Elementary Education

2018 - 2019

Secondary

Siay National High School

Pob. Siay, Zamboanga Sibugay Province

2008-2009

Primary

Siay Central Elementary School

Pob. Siay, Zamboanga Sibugay Province

2004-2005

PERSONAL INFORMATION

Gender : Male

Religion : Roman Catholic

Status : Married

Citizenship : Filipino

CHARACTER REFERENCE:

Jayce Baldoza

Senior Team Leader (XtendOps)

099********

Maria Joelyn Arnejo

Financial Advisor (AXA Philippines)

099*-***-****

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