Customer Service Industrial Engineering

Shubham J. Shah

*.***********@****.*** \ www.linkedin.com/in/shubham-shah1610 \ +1-979-***-****

Professional Summary:

Aspiring Industrial Engineering Master's student with a strong foundation in mechatronics and a proven track record in operations management. Skilled in workflow optimization, team leadership, and logistics coordination. Eager to leverage technical skills and problem-solving abilities to contribute to a fast-paced and dynamic industrial environment. Education:

Texas A & M University, College Station, Texas May 2026 Master of Science in Industrial Engineering

NMIMS Mukesh Patel School of Technology Management & Engineering, Mumbai, Maharashtra 2020-2024 B.Tech - Mechatronics GPA: 3.84/4

Skills:

• Python

• Arduino IDE

• SQL

• Microsoft Office

• MATLAB

• AutoCAD

• Six Sigma

• Inventory Management

• Logistic Management

• People Management

• Negotiation

Experience:

Operations Manager Intern at Amazon (January 2024- June 2024)

• Managed daily operations at Amazon's FC DOCK department, leading a team of 90 staff members to optimize workflows and ensure productivity and safety.

• Reduced indirect hours by 5% through a comprehensive layout change and reallocation of headcount, directly contributing to a 3% increase in overall departmental productivity.

• Saved approximately $20,000 annually by streamlining logistics processes, implementing data-driven solutions, and improving customer service.

• Provided guidance on operational procedures, addressing challenges to maintain exceptional customer service and adherence to fulfillment targets.

Part-time executive at Fairdeal Machine Tools Co. (April 2021- October 2023)

• Improved on-time delivery by streamlining the material procurement process for 10+ client projects, resulting in enhanced supplier and logistics coordination.

• Managed supplier relationships with 5 key vendors, optimizing logistics operations and ensuring timely delivery of materials for multiple projects.

• Oversaw procurement of 50+ materials, contributing to efficient project execution and minimized delays. Projects:

Track Care Bot (June 2023- August 2023)

First Place, 2023 R10 Robotics Competition (Stage 1), IEEE Bombay Section

• Designed and developed a track-cleaning robot featuring an integrated vacuum system for efficient waste collection.

• Utilized Arduino IDE to program the Arduino Uno microcontroller, enabling precise robot movement and obstacle detection.

• Implemented ultrasonic sensors for obstacle avoidance and improved robot functionality. Green Supply Chain Management Practices: A Comparative Study of Plastic Industry Firms (February 2023- April 2023)

• Conducted data analysis and literature review on plastic industry sustainability, focusing on eco-responsibility and local sourcing.

• Applied Six Sigma and Just-In-Time principles for inventory optimization, contributing to sustainability goals.

• Authored a comprehensive review paper, integrating insights on logistics management and sustainability practices. Automatic Car Wash (January 2023- March 2023)

First Runner-Up, ARS AUTOMATIKA 2.0 (2023), ISA MPSTME

• Engineered and constructed a functional model of an automatic car wash system using Arduino Uno for control.

• Integrated IR sensors for automated car detection and system activation.

• Incorporated a multi-stage cleaning process including brushes, detergents, and a drying fan for a comprehensive wash. Involvement and Leadership:

• Events Head of Institute of Electrical and Electronics Engineers of Mukesh Patel School of Technology Management & Engineering

(2023-24)

• Member of Placement cell of Mukesh Patel School of Technology Management & Engineering (2023-24)

• Member of Rotaract Club of Bombay airport (2022-23)

• Social media executive at International Society of Automation Mukesh Patel School of Technology Management & Engineering

(2020-2021)

Certifications:

Six Sigma White Belt, Python, Data Structure In Python, SQL Essential Training, Learning SQL Programming, Master Microsoft Excel, Arduino Basis

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