Key Account Manager

VALENTINA TOYIN OGUNKUADE

Ogba, Lagos Nigeria +234********** ******************@*****.***

PROFILE SUMMARY

I am a well detailed, highly focused and organized individual, skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. WORK EXPERIENCE

Solakat Africa

Key Account Manager January 2024-Till date

Collaborated with marketing teams to guide the account growth tool, facilitating a 20% increase for key accounts.

Built and maintained strong client relationships, contributing to repeat business and enhanced customer loyalty.

Architected and rolled out a client engagement framework that was adopted company-wide and led to a 10% improvement in long-term account retention.

Feedback collection and record-keeping for improved service.

Organized and conducted area visits to clients bi-monthly, ensuring ongoing engagement and relationship management.

Catered to potential customer needs in order to maintain a high level of customer service and feedback. Purplestars School June 2023-December 2023

Administrator/Accountant

• Responsible for daily administrative tasks and coordination.

• Monitor financial affairs, including budgets and purchasing of school expenses

• I work collaboratively with staff and parents for effective dissemination of information.

• Complete job functions on computer using online communications, spreadsheets, word processors, and other automated tools.

Dartwood Global Solutions February 2023- May 2023

Administrative Assistant

• Successfully managed employee performance and conducted performance evaluations regularly • Answering phone calls

• Provide information to customers

• Maintaining databases and filing systems

• Coordinated appointments and meetings

• Provided backup support to other departments, which was highly admired by the management. Davisther Brokers Limited February 2022 – January 2023 Administrative Assistant (NYSC)

• Managed and handled administrative duties for the human resource department, such as calendar scheduling and PowerPoint presentations

• Timely Preparation and submission of reports, letters, spreadsheets and memos.

• Reduced financial cost regarding graphic designing as I did all graphic designs

• I created an employee welcome package to help new hires settle in with all the needed information.

• Screened and responded to customer emails within 24 hours. Bifrux Heights Limited, Lagos October 2021 – January 2022 Graduate Intern

• Proposed to the management the establishment of vocational program goals, priorities, work schedules and staffing requirements, and the implementation of these key areas.

• Participated in ongoing site visitations.

Mavens Interior Décor and Designs, Lagos August 2018 – January 2019 Intern

• Assisted interior designers with various project deliverables.

• Contacted and scheduled representative meetings and product updates, with supervision of the interior designers.

• Organized sample ordering and upkeep of the material library. EDUCATION

B.Tech Urban and Regional Planning

Federal University of Technology, Akure 2014 - 2021 Secondary School Certificate. 2013

Community Grammar School

VOLUNTEER EXPERIENCE/TRAININGS

St Michael Medical Center, Healthcare Assistant. August 2022-January 2023 Hands Touching Lives Initiative, Ibadan, Nigeria 2020 – till date Jobberman Nigeria, Soft Skill Training 2021

Impact Your World Leadership Initiative, Leadership Training 2017 CERTIFICATION

Graphics Design. 2024

Account Management Certification In-View

SKILLS

• Customer Relationship Management: Strategic Sales Planning, Account Growth, Key Account Acquisition, Customer Retention, Negotiation,Team collaboration and excellent interpersonal relationship

• Digital Proficiency: MS Office Suite, Adobe Creative Cloud, Asana,Slack

• Sales and Marketing Tools: Google Ads, LinkedIn Sales Navigator, Canva,Lushas

• Negotiation and Budgeting

• Project management

• Product Knowledge

REFEREES

Available on Request.

Contact this candidate