Quality Assurance Customer Service
Resume:
Martello Smith
Respected and dedicated professional with experience providing internal employee
development, team effectiveness and leadership development consulting to all levels of an organization. Ability to manage multiple priorities, also a fast learner, outstanding, and driven to provide excellent support to professional team Authorized to work in the US for any employer
Experience
QUALITY ASSURANCE TECHNICIAN
Peco Foods - Pocahontas, Arkansas
February 2024 to Present
ensure that products and services meet the standards set by the company, industry, and government.
• Testing: Set up and use equipment to test products and systems for quality and performance
• Examine products for defects and ensure they meet production and safety standards.
• Inspect products and services during all stages of production.
• Verify employees are following standards set by the company, industry regulators, and government agencies.
• Ensure the company's processes and systems comply with local, state, and federal laws.
ASSISTANT MANAGER
KFC – Jonesboro, Arkansas
June 2021 to February 2024
Left for better opportunities
Ensure cost categories/controllable expenses are controlled to company guidelines/budgeted levels.
• Create value for our owners through efficient operations, appropriate cost controls, and profit management.
• Effectively manage a restaurant within the policies and guidelines of the company, ensuring
100% customer satisfaction at all times.
• Control day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.
• Ensure OSHA, local health and safety codes, and company safety and security policy are met.
• Control profit & loss, by following cash control/security procedures, maintaining inventory, managing
labor, reviewing financial reports, and taking appropriate actions
• Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensure that all food service sanitation guidelines/regulations are met.
• Ensure excellent levels of customer service on all shifts and properly handles guest. complaints/ concerns to facilitate repeat business. General Manager
Andy's Frozen Custard - North Little Rock, Arkansas May 2020 to June 2021
Moved to different city
Ensure cost categories/controllable expenses are controlled to company guidelines/budgeted levels.
• Create value for our owners through efficient operations, appropriate cost controls, and profit management.
• Effectively manage a restaurant within the policies and guidelines of the company, ensuring
100% customer satisfaction at all times.
MS
Location
Jonesboro, Arkansas
Phone
Martellosmith17 @gmail.co
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Certifications and
Licenses
ServSafe
Food Handler
Certificati
• Control day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.
• Ensure OSHA, local health and safety codes, and company safety and security policy are met.
• Control profit & loss, by following cash control/security procedures, maintaining inventory, managing
labor, reviewing financial reports, and taking appropriate actions
• Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensure that all food service sanitation guidelines/regulations are met.
• Ensure excellent levels of customer service on all shifts and properly handles guest. complaints/ concerns to facilitate repeat business General Manager/District Manager
Back Yard Burgers - Little Rock, Arkansas
January 2012 to May 2020
Left position for better opportunities
Ensure cost categories/controllable expenses are controlled to company guidelines/budgeted levels.
• Create value for our owners through efficient operations, appropriate cost controls, and profit management.
• Effectively manage a restaurant within the policies and guidelines of the company, ensuring
100% customer satisfaction at all times.
• Control day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.
• Ensure OSHA, local health and safety codes, and company safety and security policy are met.
• Control profit & loss, by following cash control/security procedures, maintaining inventory, managing
labor, reviewing financial reports, and taking appropriate actions
• Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensure that all food service sanitation guidelines/regulations are met.
• Ensure excellent levels of customer service on all shifts and properly handles guest. complaints/ concerns to facilitate repeat business Education
General educational development
Key skills and characteristics
Highly effective in promoting a positive, productive environment
• Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, PowerPoint, Access and Outlook
• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Ability to produce positive results with a strong sense of urgency and ability to multi-task
• Excellent project management skills as well as great interpersonal and presentational skills
• Desire to grow professionally to higher volume assignments and/or promotion
• Profit & Loss
• Management
• Restaurant management
• Customer service
• P&L Management
Contact this candidate