Customer Support Computer Technician
Resume:
Warren Williams
Lacey, WA, *****
**********@*****.***
EXPERIENCE WITH TOP SKILLS REQUIRED
Warren has 6+ years of professional experience as IT Technician/ IT Support Specialist.
Experienced in performing customer services resolving hardware and software technical problems.
Proficient in troubleshooting Hardware, software and network issue.
Provided solutions and technical guidance to clients with technical issues and difficulties over the phone.
Extensive experience in installation, troubleshooting and repairing desktop pc’s, and printers.
Strong background in software and hardware repair in field and lab.
Experienced in providing help desk assistance to the customers needing help over the phone.
Experienced in resolving and troubleshooting client’s issues in hardware and software Failures
TECHNICAL SKILLS:
Troubleshooting
Performing computer installation and operating system configuration.
Clear Paper Jam and repair Printers
Virus detection and removal.
Setup of home and small business networks.
Data recovery, backup, and transfer.
Computer Hardware and Software Application
Operating Systems –7 – 11
Microsoft Office Suites versions 2003 to 365
Antivirus and firewall
Hard drives, monitors, printers, scanners, and video equipment
Point of Sales equipment
Imaging and reimaging
Imaged and Configured workstations for deployment
Have understanding of IP Addresses and added PCs to domain
Active Directory experience adding PC’s and Printer’s to Groups
PROFESSIONAL WORK EXPERIENCE:
Mason General Hospial, Shelton, WA Jan 2024 – June 2024
IT Specialist
Imaged PCs with Windows 10 and specialized applications
Installed software unique to each department.
Installed peripheral/devices like, Dragon mics, printers, and scanners
Installed printers in a network environment.
Maintained records of hardware issues, performance, and supplies.
Reimaged 25 computers
Providence Medical, Olympia, WA June 2021 – Jan 2023
Lead Technician, Greater Olympia Team
Lead team members (12-15) for the deployment, migration, and decommission of 4000+ devices in 50 clinics / hospitals around Greater Olympia Area
Assisted PM with scheduling, forecasting, and team member management
Resolved complex technical issues
Performed network printer installations.
Managing Paper jams and troubleshooting Printers and computer hardware.
Coordinated across internal teams, cross vendor companies, lines of business and external companies
Utilized SharePoint reporting features to track workloads
Assisted team with technical work for large projects
Managing Installation, Troubleshooting and repairing Desktop, PC, and Printers.
Attended daily meetings reporting to management daily progress.
CHI Medical, Tacoma, WA Jan 2021 – June 2021
Computer Technician
Imaged PCs with Windows 10 and specialized applications
Installed software unique to each department.
Installed peripheral/devices like, Dragon mics, printers, card readers, signature pads, and scanners
Installed printers in a network environment.
Maintained records of hardware issues, performance, and supplies.
Performing Paper jams and troubleshooting Printers and computer hardware.
Peaks Systems Inc. / Morgan Stanley Aug 2020 – sept 2020
Lead Technician
Performed Windows 10 deployments
Performed network printer installations – HP
Maintenance ofcomputer Hardware, software and network issues.
Performed disk wipes using DOD software
Morgan Stanley would request that I be Lead Technician for their deployment projects
Robert Half Technology, Seattle, WA Aug 2018 – July 2019
Field Technician
Performed preventive maintenance on all IT equipment including, Thin Clients, POS, printers, monitors, bar code scanners, and credit card readers.
Worked with Leads to resolve any issues onsite
Closeout open work orders submitted as a top priority.
Follow checklist provided for equipment maintenance
Submitted part orders for defective equipment.
Imaged 100 laptops for workers to work from home.
Loaded laptops with specific applications for each department.
CHI Medical, Tacoma, WA Jan 2017 – July 2017
Computer Technician
Imaged computers with Windows 7 and specialized applications for deployment.
Setup printers in a network environment and clear paper Jam.
Maintained records of hardware issues, performance, and supplies.
Deployed computers in health care environment.
Backed up and restored data.
WGW Computer Service, Yelm, Washington Sept 1996 – Present
Field Technician
Planned, assembled, and installed computer systems in designated networks per client specifications.
Designed and built custom systems.
Installed and configured IT network components and assisted in the implementation of designed IT network configuration.
Performed customer services resolving hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
Provided solutions and technical guidance to clients with technical issues and difficulties over the phone.
Setup wireless home networks.
EDUCATION:
High School Diploma
3 years college in a Bachelor of Science program
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