customer care,front office,office admin

JOSPHINE WANJIRU CHEGE

+*** (0-700****** ***********@*****.***

SUMMARY

Purpose driven, highly efficient and experienced in customer service and technical support experience for 9 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Certificate in customer Experience Management in Postal and Courier Industry, 19th to 20th February 2020

Certificate in Quality-of-Service Monitoring in Postal and Courier Operations,24th to 28th February 2020

Diploma in Law Inoorero University, 2011 – 2014.

Certificate in computer applications Ngong Training College, 2010-2011

Kenya Certificate of Secondary Education (K.C.S.E), Komothai Girls Secondary School, 2007 - 2010.

Multi-tasking abilities with proficiency in organizing and managing different tasks.

Strong ability to motivate people and influence them at work to work harder and more efficiently.

Ability to ensures the safety, security of employees and customers and enforces health department rules and policies.

Proficiency in assigning duties and scheduling shifts.

Ability of recruiting, training and supervising staff.

Immense ability to make decisions in a fast-paced environment & accommodate a flexible work schedule.

Ability to verify all work schedules and follow proper documentation rules and policies and procedures. Planning & preparation Customer Service Events Management Managing objections Customer engagement Safety & Sanitation Positive Language Highly Organized multi-tasking Personnel Management Relationship building Key Contributions & Results:

KEY PROFESSIONAL SKILLS

KEY PROFESSIONAL SKILLS

CORE COMPETENCIES

CAREER HIGHLIGHTS

Tele sale MO phones April 2024 to Date

2023 to Date

Acquiring new customers through inbound calls, outbound calling or emails.

Understanding customer needs and answering their queries related to products or services.

Working with other departments of the organization to close more deals.

Connecting with prospective customers through their preferred means of communication.

Explaining the features and benefits of the product and service to prospects.

Following the tele calling script to deliver the perfect pitch while talking to the prospect.

Acquire required customer information for the sales process. Key Contributions & Results:

Coordinating activities throughout the company to ensure efficiency and maintain compliance with the company.

Supervising members if the administrative staff, equally dividing responsibilities to improve performance.

Handling customers inquiries and concerns in a timely and professional manner.

Assisting with marketing and sales efforts to promote the organization’s product and services.

Assisting with financial tasks, such as processing invoices, reconciling accounts and preparing reports.

Managing day to day operation of the office, including scheduling meetings, coordinating travel arrangements and ordering supplies.

Acquiring new customers through inbound calls, outbound calling or emails.

Understanding customer needs and answering their queries related to products or services.

Working with other departments of the organization to close more deals.

Connecting with prospective customers through their preferred means of communication.

Explaining the features and benefits of the product and service to prospects.

Following the tele calling script to deliver the perfect pitch while talking to the prospect.

Acquire required customer information for the sales process. Key Contributions & Results:

Preparing the polling station for polling day.

Verifying the voter’s name and ID (and voter’s card number) in the voters’ register;

Identifying a voter electronically. This involves checking and marking the names of voters in the voters’ register’

Issuing ballot papers to voters

Marking voters to show that they have voted.

Ensuring the security of election materials under their custody.

Managing queues and directs voters to respective polling stations.

Putting up signs, statutory notices, and voter instructions, and make sure they are visible;

Ensuring that voters vote in secret and place their ballot papers in the correct ballot box.

Performing any other polling station duties assigned by the Presiding Officer. Tele sale JUMIA July 2018

Typist I SPOTLIGHT PUBLISHERS January to September 2016 Polling Clerk / INDEPENDENT ELECTROL AND BOUNDARIES COMMISION August 2017 Office Admin Fortify Solutions Ltd 2018 -2023

Key Contributions & Results:

Transferring data from paper formats into digital files or database system.

Transcribing documents from dictated tapes.

Editing completed work for grammar, spelling and punctuation.

Gathering and organizing typing materials.

Creating spreadsheets and presentation and combining various data from existing files.

Scanning and printing files as needed.

Keeping information confidential in accordance with security policies. Key Contributions & Results:

Communicating with clients via phone, by email and in person to conduct interviews and field questions.

Performing initial background research and briefing the lawyer.

Seeing to administrative tasks like making copies and sending invoices.

Attending meetings alongside the Lawyer and taking accurate notes on proceedings.

Organizing documents for court filing and record keeping.

Transcribing and proofreading legal documents.

Scheduling client appointments and court dates.

Maintaining client confidentiality and privacy.

Hellen Njeri Chege

Director, Fortify Solutions Ltd

Tel: +254 (0-722******

Joseph Maina

Sales Admin, MO phones

Tel: +254 (0-721******

Julius Tinkoi

Bishop, Faith of Faith Assembly

Tel: +254 (0-717******

Legal Assistant / MICHAEL KIPRONO CHIRCHIR AND CO ADVOCATES 2015 REFERENCES

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