Customer service

AGBORKEY, Mercy Korkor

P.O. Box *, New Ningo

Phone: +1-612-***-****

E-mail:*********@*****.***

Nationality: Ghanaian

QUALIFICATIONS

Specialisms: I present Good leadership, social and interpersonal relationship with Strong analytical and presentation skills, am Energetic with the ability to stand stress and accomplish tasks / projects in a timely manner

IT literacy: Computer software Proficient in the use of MS word, excel, power point and experience in TALLY data analysis, Hardware, Corel Draw, and Competent in the use of Internet for applied research tasks and information search.

Team skills: In working as part of a team I have shown behavioural approaches to leadership and have influenced the action, feelings of others by having a vision of what can and should be done and have communicated these adequately. I easily adapt to changes and have flexibility, assertiveness and the drive to achieve which rubs off on my colleagues

Language skills: Proficient in speaking and writing English, French, Dangme, Ga and Twi.

EDUCATION

09.2010 – 07.2014 BSc (Hons) Banking and Finance (Central University College, Ghana)

10.2009 – 04.2010 IPMC, Microsoft office procedures and Computer Hardware, Tema.

08.2006 – 05.2009 SHS, Holy Child Senior High School, Cape Coast

WORKING EXPERIENCE

Korkor is an enthusiastic self-starter with strong leadership and communications skills brings knowledge and experience.

EMPLOYMENT

10.2014- 06.2016

Employer: Gulf Energy Ghana limited

Position held: Marketing Officer ( National Service )

Responsibilities and achievements:

Developed business strategies and marketing plan which has been implemented and is being followed through by the company.

08.2014- 10.2014

Employer: Dangbe Rural Bank, Old Ningo

Position held: Customer Relation Officer ( industrial attachment )

Responsibilities and achievements:

Serving as interpreter for customers, filling of pay-in-slips and helping customers check their bank balance and opening of accounts

05.2009- 01.2010

Employer: Compassion International

Position held: Field Assistant, (Part- Time)

Responsibilities and achievements:

Formulated and implemented strategies for community involvement in the planning and development process; and facilitated community meetings and public hearings. Manages the firm’s field-based project team including the performance of their duties as contracted and ensures that projects are completed as per work orders with the client.

08.2008- 09.2009

Employer: The Sphinx Complex, Accra, Ghana,

Position held: Personal Assistance

Responsibilities and achievements:

Supervise employees’ work, Preparation of payroll and payment of salaries, Participation in the preparation of financial statement and Manage manager’s dairy

CAREER MOTIVATION

Seeking a challenging and stimulating career position that gives me the opportunity to

Utilise my number crunching abilities as well as people and team management skills in an

Environment that allows me to work with a wide range of clients as part of a team with

the eventual aim of acquiring the Project Management Institute PMI qualification and being of service to my employer.

Professional Referees

Dr. John E. Baiden Mr. Stephen Osei Owusu

Senior Lecturer Managing Director

Central Business Studies Gulf Energy Gh. Limited

Central University College, Miosto Miotso - Dawhenya

Mr. Ebenezer T. Narh

Dangbe Rural Bank

Board secretary, Prampram

I, the undersigned, certify that to the best of my knowledge and belief, these bio data correctly describe me, my qualifications and my experience.

Date

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