Customer Service Representative
Resume:
VALENCIA SWEET
*** ********* ***** **** *. Tallahassee, Florida 32301 850-***-****
*************@*****.***
PROFESSIONAL SUMMARY
Engaging customer service professional with experience in responding to all types of customer inquiries. Eager to join a growing organization with customer loyalty and maintain the highest level of customer service. In previous roles-maintained customer retention rate above company average and received positive customer survey results.
EDUCATION
University of Phoenix, Phoenix Arizona 08/06-current
Bachelor of Business Administration
Quincy Educational Academy, Quincy, Florida 1994
High School Degree
CPR Certified, Certified HHA
Department of Financial Services
Florida Pre-Licensing Education-Accident and Health Insurance 2-40
Cerfication of Completion 07/2022 - 08/2022
EMPLOYMENT EXPERIENCE
Paramount Staffing LLC., Brookhaven, Georgia
Certification of Completion 07/2022 - Current Fort Myers, Florida
Customer Service Representative
• Respond to customer inquires via, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Building and maintaining a solid customer following through clienteling and wardrobing
• Knowledgeable of current product fit and style assortment offerings in store and on line
• Maintain accurate customer records and order information in CRM
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex .ssues to senior customer service representatives or
customer service
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and
customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the
customer service
Sitel Corporation, Nashville,Tennessee 09/2022 - 03/2023
Customer Service Representative-Legal Zoom
• Problem-solve and connect with customers by phone via inbound calls
• Develop top performer Customer Service & Sales skills with our training and development
programs
• Strive to meet and exceed metrics while provideing excellent customer service
• Drive customer satisfication through voice, chat and/or email communcations
• Multitask and navigate through multiple digital systems
• Serve as a liaison between Customers and other departments to communicate information
• Use common Customer feedback to identify opportunities to continuously improve the
Customer Experience
• Ability to think creatively and use various methods in problem solving; ability to anticipate
• and resolve problems
• Work on different product or process pilots focused on improving Customer Experience
• Use a consultative selling approach; provide current & potential Customer/s with pricing
and effectively close the sale
• Ability to learn and position strategic partner offerings to customers based on customer’s
needs
• Assure quality and accurate representation of products; represent the company
professionally and ensure that potential Customers have an exceptional experience
• Thrive with the support of your teammates in daily/weekly meetings and fun team
challenges
InfoCision Management Corporation, Akron, Ohio 9/2022 - 11/20222
•Customer Service Representative-Outbound (Short Term)
• Made outbound calls to customers.
• Handled customers inquires and complaints
• Provided information about the products and services
• Resolved product issues and concerns
• Documented and update customer records based on interactions
Continuum Global Solutions, Dallas, Texas 03/2020 - 03/2022
Supervisor Customer Care Associate
•Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
•Trained two new employees in how to use system software, entering customer data and organizing customer interaction logs
•Received an average 85% customer satisfaction rating to date, 15% higher than company average
•Initiate workflow in areas like payments, complaint, changes and cancellation
Hopewell In-Home Senior Care, Tallahassee, Florida 03/16-03/2020
Home Health Aide
•Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
•Perform housekeeping duties, such as cooking cleaning, washing clothes and dishes, and running errands.
•Transported clients to locations outside the home, such as to physician’s offices or on outings, using a motor vehicle.
•Assisted patients with moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.
•Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Quality Care Services, Tallahassee, Florida 01/11-10/16
Home Health Aide
•Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
•Perform housekeeping duties, such as cooking cleaning, washing clothes and dishes, and running errands.
•Transported clients to locations outside the home, such as to physician’s offices or on outings, using a motor vehicle.
•Assisted patients with moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.
•Planned, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Agency for Persons With Disabilities, Tallahassee, Florida 02/04-7/11
Solo Provider
•Prepared and maintain records of client progress and services performed, reporting changes in I client condition to manager or supervisor.
•Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
•Transported clients to locations outside the home, such as to physician’s offices or on outings, using a motor vehicle.
•Administer bedside and personal care, such as ambulation and personal hygiene assistance.
•Prepare reports to be submitted to company's data processing department.
Maxim Health Care, Tallahassee, Florida 07/07-7/11
Home Health Aide
•Planned, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
•Provided patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
•Assisted patients with moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.
•Transported clients to doctor’s offices and on other trips outside the home, providing transportation, assistance and companionship.
•Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Interim Health Care, Tallahassee, Florida 02/05-02/06
Direct Care Worker
•Transported clients to locations outside the home, such as to physician’s offices or on outings, using a motor vehicle.
•Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
•Administer bedside and personal care, such as ambulation and personal hygiene assistance.
•Perform health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physiotherapists.
•Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
T.J MAXX, Tallahassee, Florida 10/04-02/05
Customer Service Representative (seasonal)
•Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
•Inventory stock and requisition new stock.
•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
•Issue receipts, refunds, credits, or change due to customers.
The Printing House, Quincy, Florida 01/01-01/02
Print Press Operator
•Consulted with clients, printers, and/or designers to discuss job requirements and binding plans.
•Reviewed and approve proofs submitted by composing room prior to publication production.
•Verified facts, dates, and statistics, using standard reference sources.
•Monitored and control operation of auxiliary equipment to assemble and finish products.
•Designed original or special bindings for limited editions.
TECHNICAL SKILLS
Microsoft Office Professional, Internet Research, Medical Billing Claims, HHA/PCA, Marketing and Sales, Technical Support.
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