Quality Control Driver's License

SHARRA HENRY-BARFIELD

**********@*****.*** 404-***-****

Summary

Talented administrative professional knowledgeable about methods for managing inbound and outbound shipments. Fully versed in computerized tracking, RFID scanning and shipment logging. Dependable in following up on issues.

Skills

Records Management

US Driver's License

Attention to Detail

Heavy Lifting

Interpersonal Skills

Teamwork and Cooperation

Effective Communication

Safety Procedures

Self-Motivated and Independent

Microsoft Office Suite

Calm Under Pressure

Relationship Building

Inspection and Quality Control

Shipment Tracking

Problem-Solving

Warehousing Operations

Inventory Management

Punctual and Reliable

Verbal and Written Communication

Materials Transport

Invoice and Manifest Review

Clear Communication

Materials Requisition

Document Preparation

Damage Identification and Reporting

Inventory Monitoring and Management

Data Documentation

Experience

Neovia Logistics Services Fairburn, GA

Shipping and Receiving Clerk

04/2022 - Current

Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.

Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.

Prepared documentation to track and report on damaged or missing items.

Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.

Coached new staff preparing outgoing and receiving incoming shipments.

Obtained required documentation to process shipments and support movement.

Monitored merchandise received and shipped from facility in computer system.

Maintained inventory of shipping materials and supplies.

Identified order discrepancies and damaged items and notified supervisor.

Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Prepared work orders, bills of lading or shipping orders to route materials.

Inspected and recorded incoming and outgoing orders for count, damage and dates.

Recorded shipment data for reporting, accounting or recordkeeping purposes.

Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.

Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Traced missing material and shipments through vendor and customer communications.

Operated lift and hand trucks to transfer materials to and from target areas.

Kelly Connect (APPLE) Remote, GA

Technical Assistance Specialist

08/2019 - 05/2021

Performed research and data collection to resolve problems or discrepancies.

Acted as technical resource for internal and external customers by answering inquiries and coordinating responses.

Maintained records and data by entering into databases, developing tracking systems and setting up files.

Responded to correspondence, inquiries and information requests to resolve or escalate problems.

Attended training sessions and courses to maintain up-to-date skills.

Supported department efforts to develop and maintain systems.

Gathered, organized and validated or entered data to support administrative services.

Maintained positive working relationship with fellow staff and management.

Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Installed and performed minor repairs to hardware, software or peripheral equipment.

Entered commands and observed system functioning to verify correct operations and detect errors.

Answered user inquiries to resolve computer software or hardware operation problems.

Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Performed variety of clerical and administrative duties pertaining to on-site support.

Maintained records of data communication transactions, problems and remedial actions or installation activities.

Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.

Evaluated software or hardware to recommend improvements or upgrades.

Referred major hardware or software problems or defective products to vendors or technicians for service.

DHL Supply Chain Fairburn, GA

Order Fulfillment Associate

11/2019 - 01/2020

Pulled and packed products from shelves based on customer orders.

Tracked merchandise movements using RF scanners.

Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.

Followed SOP procedures to prevent mix ups and damages during order fulfillment process.

Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.

Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

Verified items correctly matched to sales check for packing and shipment.

Operated handheld scanners to track merchandise throughout fulfillment process.

Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

Accepted, processed and quickly filled orders.

Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.

Filled orders according to defined standards using standard picking system.

Followed proper packaging requirements depending on order size and type.

Located merchandise from shelves and storage areas to fill orders.

Packed merchandise for delivery and moved items to delivery area.

Organized boxes or bags and palletized orders based on carrier method.

Capital One Plano, TX

Customer Service Agent

07/2017 - 03/2018

Documented customer correspondence in CRM to track requests, problems and solutions.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Investigated and solved routine and complex customer issues to earn repeat business.

Suggested suitable options for unavailable products and services to retain customers.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Maintained strong call control and quickly worked through scripts to address problems.

Reviewed files, records and other obtained documents to respond to customer requests.

Implemented additional services to maintain exceptional client service ratings.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Managed high-volume of inbound and outbound customer calls.

Helped clients navigate online systems within established frameworks to obtain services.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Consulted with customers to resolve service and billing issues.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Upheld quality control policies and procedures to increase customer satisfaction.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Set up and activated customer accounts.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Made outbound calls to obtain account information.

Educated customers on special pricing opportunities and company offerings.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered inbound calls, chats and emails to facilitate customer service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Used proven techniques to de-escalate angry customers during telephone interactions.

Mentored new employees on procedures and policies to maximize team performance.

Improved customer service wait times to mitigate complaints.

Developed strong customer relationships to encourage repeat business.

Education and Training

Columbia College of Missouri Fort Stewart, GA

Associate of Science in Human Services

10/2016

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