Team Members Customer Experience
Resume:
REYNA
CIFUENTES
***************@*****.***
Mabelvale, AR 72103
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task and confortable.
PROFESSIONAL SUMMARY
Popeyes Louisiana Kitchen Inc. - Shift Manager
8815 Baseline Rd • 06/2019 - 01/2024
WORK HISTORY
Improved overall team performance by effectively delegating tasks and providing clear instructions.
•
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
•
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
•
Promoted a positive work environment through open communication and constructive feedback.
•
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
•
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
•
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
•
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
•
Trained and mentored new employees to maximize team performance.
•
Kept employees operating productively and working on task to meet business and customer needs.
•
Supervised employees and oversaw quality compliance with company standards for food and services.
•
Worked closely with team members to schedule breaks and shifts to meet state regulations.
•
Cooperated with coworkers to improve customer experience and manage storefront.
•
Increased customer satisfaction and grew business by maintaining close relationships with customers.
•
Spanish
Native or Bilingual
English
Full Professional
LANGUAGES
SKILLS
• Safety Compliance
• Team Development
• Supply Ordering
• Inventory Control
• Accurate Money Handling
• Mentoring and Coaching
• Handling Customer Complaints
• Training and Mentoring
• Staff Training and Onboarding
• Relationship Building
• Cash Handling
• Decision-Making
• Operations Management
• Opening and Closing Procedures
• Goal setting
• Customer service focus
• Organizational skills
• Conflict resolution
• Employee training
• Staff motivation
• Team leadership
• Safety Management
• Shift Scheduling
• Staff Supervision
Little Rock Southwest High School
9715Mabelvale Pike Little Rock At
72103 • 05/2022
Metropolitan Career
7701 Scott Hamilton Dr • 05/2021
CNA(certified Nursing Assistant
EDUCATION
Contact this candidate