Oak Brook Customer Service

KATHRYN YANICK-SCHIEVERS

**** **** *** ** *****, Il 60532 · 408-***-****

*******@*****.*** · linkedin.com/in/Kathryn-yanick-schievers-5462649

EXPERIENCE

MARCH 2023 – CURRENT

BARTENDER, OAK BROOK MANOR, Oak Brook, Illinois

Manage Oak Brook Bath and Tennis Club Concessions bar, BASSET certified in Illinois, SafeServe Certified, familiar with basic drink recipes, wines, and craft beers. Excellent multitasking skills while ensuring customers feel welcome and appreciated. Knowledgeable of workplace safety and OSHA policies. Mixers and garnishes freshly made with an artistic flair. Manage staff of 5 cashiers, 2 chefs, and maintained adequate stockroom for bar and concession stand. Designed specialty drinks for club events in 2024. Crafted a “Cheers” atmosphere in the bar area for patrons to enjoy the bar.

JANUARY 2019 – CURRENT

PERSONAL ASSISTANT, CHIC CHEF CATERING, Oak Brook, Illinois

Accounts payable, bank deposits, and all ledger database entry, reports; manage calendar for CEO, setting appointments, maintaining his reminders accuracy. Responsible for corporate and private deliveries with set-ups as needed, internet searches for market analysis reports, shopping for needed supplies from local vendors as well as pick-ups for tasting food from other restaurants. On-call to supply missing items to events when missed when event was packed and sent out.

JUNE 2022 –MARCH 2024

ASSISTANT MANAGER, MALLOY’S FINEST WINES & SPIRITS, Lisle, Illinois

Supervision of 4 cashiers, management of stock database for accuracy, coordination with owners to order stock using customer purchasing trend data, planning and implementing store promotions and special events, accounting for cash drawers, cash drops, and end of night reconciliations. Always maintained cleanliness of the store with assignment of checks hourly by staff. Customer satisfaction increased by over 80% with promotions, tastings by distributors, giveaways, satisfaction surveys, and cheerful staff interactions to encourage future business. This increased sales by 75% after I took over.

AUGUST 2020 – OCTOBER 2020

ENUMERATOR, United States Census Bureau, Oswego Division

Interview residents in targeted areas to collect demographic, economic, and housing data to document and report all findings electronically using an iPhone. Mainly brought in as a skilled closer to convert refusals to completed cases. Internet searches to locate households. Conversion of refusals to completed cases using persuasive reasoning and active listening skills. Conversion case success rate 85% this census period.

SEPTEMBER 2015 – APRIL 2016

HEALTH CARE PROGRAM ANALYST, Santa Clara County Public Health Dept

Management of SAMHSA/HRSA Federal Grants, stewardship of data, generation of reports and biannual updates, and assist project director in supporting HIV Planning Council and Ryan White Funding. Design surveys and questionnaires, verify and manage SQL County study databases. Heavy internet research reviews, data mining, research article co-authoring, designed and completed CLAS Survey, an annual CA State Compliance Report as the lead.

SEPTEMBER 2013 – APRIL 2015

RESEARCH ASSISTANT, Santa Clara County Drug COurt and Research

Assist project director in with a variety of research projects, conducting internet literature reviews, creating research protocols, identify and interview subjects, collect the data, enter the data into database and maintain the integrity of the study materials and data. Analysis of the data and assist the principal investigator in the final reporting of the study results, and publication.

EDUCATION

JANUARY 2021- JANUARY 2023

CERTIFIED CONTACT TRACER, JOHNS HOPKINS UNIVERSITY

Completed first level course for contact tracer training, 6 hours of instruction. Skills include utilization of case investigation, identification of possible barriers and strategies to overcome them, ethical considerations regarding isolation and quarantine.

MASTER OF SCIENCE-CLINICAL PSYCHOLOGY, Palo Alto University

Advanced to Candidacy 2007 in PhD program, 2006 presented paper at APA convention in New Orleans, LA, 2005 Student Body President, 2004 awarded Otieno Family Assistantship Award for service to Palo Alto University, 2003 APAGS Excellence in Leadership Campus Representative Award. The focus of study and area of expertise was disaster and terrorism. Dissertation area of focus was attribution and acculturation.

MAY 2002

BACHELOR OF ARTS-CLINICAL PSYCHOLOGY, Benedictine University

Graduated Cum Laude. Member of Psi Chi National Honor Society for Psychology, Phi Gamma Mu National Honor Society for Social Sciences, and was on Dean’s List for the last 3 semesters prior to graduation. Senior Thesis focus was attribution and cognitive dissonance in law enforcement.

MAY 2000

ASSOCIATE OF ARTS- PSYCHOLOGY, COLLEGE OF DUPAGE

Graduated Cum Laude. Member of Psi Chi National Honor Society for Psychology and was on Dean’s List for 2 semesters.

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