Administrative Assistant Patient Care
Resume:
Briahna Fields
Seguin, TX *****
******.*******@*****.***
Work Experience
Medical Administrative Assistant/ Billing
Comal County Sheriff's Office-New Braunfels, TX
November 2023 to Present
• Billing Coordinator
• Receive and direct all incoming calls; ensures messages are delivered appropriately
• Process incoming and outgoing mail and faxes on a daily basis
• Maintain a filing system for health records
• Completes forms for release of information when applicable
• Receive and distribute claims
• Respond to and provide follow-up for Provider/Vendor inquiries as requested
• Order and receive office/medical supplies following AP guidelines
• Assure expense reports contain appropriate documentation and are forwarded to appropriate staff
• Maintain credentialing log for healthcare staff
• Receive and forward all site meeting minutes as appropriate
• Prepare Continuing Education Unit(s) certificates as directed and maintain training binder for all employees
• Maintains Employee files in HR system as well as physical files
• Assists DON/HSA with HR orientation and new hire onboarding and team member functionality
• Provides information for mandatory reports as requested by HSA Patient Care Coordinator
Pak Medical Group PLLC-Seguin, TX
February 2023 to November 2023
• Coordinating patient care services, such as appointments, scheduling, and check-ins
• Care plans: Developing care plans, rearranging them when needed, and ensuring patients receive the treatment they need
• Evaluating patient progress, monitoring care, and checking in on patients
• Ensuring patient information is accurate and up-to-date, and kept confidential and secure
• Helping patients understand their health status and medical procedures, and counseling them on treatment options
• Assisting patients in securing funding for medical care
• Collaborating with other healthcare professionals and care team members to look after patients Office Manager/Pcc
Concierge Chiropractic-Pearland, TX
February 2021 to 2023
Warmly welcomed 30-40 guest per shift, coordinated check-in, collected insurance and directed each patient to their destination.
Provided administrative and clerical support via EMR system and Microsoft. Exercised extreme attention to detail managing multiple patient records and recording vitals. Medical Assistant
Parkway family chiropractic-Houston, TX
February 2019 to March 2021
Receive and greet patients as a first point of contact. Multitask a variety of administrative duties including operating high volume phone calls, collect and post co-payments, schedule patients accordingly in a fast paced environment. Contribute to a team effort to ensure patient satisfaction. Customer Service Representative
CVS Caremark/SilverScript PDP-Houston, TX
August 2014 to October 2018
Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customers needs.
Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
Meet and exceed daily productivity goals, including high call volume and consistently earned top survey satisfaction scores.
Administrative Assistant
First Colony Health and Rehab-Houston, TX
March 2012 to August 2014
Smoothly managed the day-to -day front desk operations for a busy Rehabilitation center (3 Physical Therapist 15+ Nurses)
Managed 3 phone lines and facilitated over 40+ calls a day with clients, vendors and staff. Maintained an organized, clean, professional work space and waiting area. Coordinated pick up and delivery of express mail services. Education
DIPLOMA
ELKINS HIGHSCHOOL - Missouri City, TX
2013
Skills
• Medical Scheduling
• Medical Records
• EMR Systems
• Patient Care
• Insurance Verification
• Vital Signs
• Medical Office Experience
• Medical billing (2 years)
• Medical records
Certifications and Licenses
CPR Certification
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