Customer Service Warehouse Associate
Resume:
TONYA WENT
Mississauga, Ontario L4T 4L3
**********@*******.***
QUALIFICATIONS
Over three years of extensive customer service experience
Excellent oral and written communication skills
Proven team player who also works well independently
Eager to acquire new knowledge and develop specialized skills
Over 5 years of experience with disabled/special needs youth
Experience with case management, crisis management and advocacy for at-risk youth
EMPLOYMENT HISTORY
Wayfair Canada 2022-2024
Warehouse Associate
Unloaded and received inbound furniture orders
Effectively graded returned products to determine whether to re-shelve or send out for auction
Managed and organized products to ensure requested orders were available
Prepared customers orders by pulling materials and packing boxes
Reorganized and located skids using a forklift
Completed all assigned tasks in a timely manner while maintaining company health and safety requirements
Participated in team building exercises daily to maintain a safe and healthy work environment and to contribute to new ideas that would positively impact the growth of the company
BMO Financial Group 2018-2019
Credit Card Specialist
Managed all credit card inquiries and transactions and escalated all complex/unresolved customer situations
Integrated marketing promotions and programs into customer conversations to maintain and increase sales outcomes for the bank
Informed and advised customers of any opportunities available to benefit customer or improve financial stability
Maintained personal and confidential information of customer and bank information and reported any suspicious or unusual activity to the correct departments
Adhered to regulatory and compliance requirements and ensured to complete all annual compliance testing and training
Duty Free – Pearson Airport 2017-2018
Sales Associate/ Cashier
Directed and assisted customers with inquiries about products and specifics of the store
Assisted with customer purchases through managing cash register and completing in- gate deliveries
Upheld company’s policies and procedures to ensure safety and security of airport
Restocked shelves and kept track of inventory
Often performed opening/ closing duties, maintaining cleanliness, balancing the till, etc.
Moneris Solutions 2008 – 2011
Customer Service Representative
Provided consistent first response to our customers and owing the problem until resolution
Collecting and accurately documenting information from customers while using effective problem-solving techniques to provide response to inbound telephone service
Working with other groups to identify and implement improvements to service delivery
Using effective problem-solving techniques to manage customer expectations while managing multiple priorities
VOLUNTEER WORK
Personal Volunteer Worker 2016- 2022
Worked with individuals with developmental disabilities including down syndrome
Provided transportation to and from community programs and doctor/specialist appointments
Guided and assisted parents with behaviour modification and accessible resources and services to help them independently
Educated parents using a strengths-based approach to empower them and encourage new improvements
Leisure World Caregiving Centre 2013
Organized activation programs and ensured that all residents were punctual for events
Created detailed and effective care plans along with daily and monthly activity schedules
Assisted with daily feeding and nutrition for senior residents
Provided emotional support and resource referrals for patients and their families
EDUCATION
Humber College Institute of Technology and Advanced Learning 2012-2014
Social Service Worker Diploma
Northview Heights Secondary School 1993-1997
Ontario Secondary School Diploma
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