Service Technician Fiber Optic

ROBERT LEE RAMOS

**-** *** ****** • Floral Park, NY 11001 • 347-***-****

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PROFESSIONAL EXPERIENCE :

** *****' experience as a Service Technician, Network Cabling Technician, Engineer with a solid computer hardware and software background involving installation of operating system, workstations and printers; maintenance and troubleshooting of hardware which include, hard drives, memory, network interface card, video card and peripherals in a LAN and WAN supporting a large client server environment. I perform testing, identify, pull and label cat3, cat5, cat5e, cat6 and fiber optic cabling. Also, I utilize punch down tools, run cable, cable termination, cable cutting and removal. Fully versed in supply requisition processes, documentation, and accountability, ordering and cost comparison. Skilled in developing strong working relationships with senior executives. SKILLS: Maintain utmost discretion when dealing with sensitive topics.

Mentor new, less experienced technicians through hands-on instruction

Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to supervisor.

Install, maintain and service voice/data servers, DAS Mobile Access, Biomed Telemerty audio video equipment, video conference systems for small and large businesses. (e.g. Fiber Optics, Coaxial,Heliax CAT-6E, CAT-5E, CAT-3 Cabling).

Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting.

Provided site troubleshooting support through testing, identification, corrections of issues, and escalating.

Maintained updated knowledge with protocols, documentation requirements, and education and quality assurance procedures.

Coordinated and implement logistics accounting system and procedures to establish improved inventory control methods.

Extensive hands-on knowledge of a wide range of products, equipment and services from manufacturers such as Nortel, Ciena, Cisco, Juniper, Lucent, Fujitsu, Alcatel, JDSU.

Perform underground and aerial cable service installations and disconnects.

Responsible for installing, maintaining, and repairing distribution racks, terminals, equipment, and interconnecting and distribution cables, circuit board package repairs

Wired equipment and established connections, Soldering components,programming features, remote access tools, and integrations.

CERTIFICATIONS

Phillips Healthcare Academy, CMS3500 Intellivue Installation Training Fiber Optic 2

EXPERIENCE:

Starcom Communication Inc, Amityville, NY

Service Technician August 2021 - Present

Performed data service changes for Move Adds Changes Team for Northwell Health. Repaired damaged data outlets. Updated hospital’s database for information technology services. Installed CAT6E and fiber optics.

Innovative Service Technology, Glendale, NY

Service Technician April 2018 - August 2021

Install security access control equipment and network infrastructure. Troubleshoot access issues. Metro Cable Networks, Northport, NY Foreman November 2017– February 2018 Managed a team of workers. Trained new workers. Installed cable infrastructure. Maintained and serviced voice/data servers, audio equipment, and video conference systems. St. Lukes /Mt. Sinai/ Beth israel Hospitals

Andora Systems, Brooklyn, NY

Service Technician March 2016-June 2017

Installed security access control equipment and network infrastructure. Troubleshooted access control. Serviced intercoms and closed- circuit televisions. Commercial/ Residential Jobsites Tek Systems/G Systems Inc, New York, NY

Lead Technician August 2013- September 2015

Troubleshooted service data link lines for all. Installed data for Montefiore Hospitals. Coordinated with hospital staff to complete jobs. service data link lines for all workstations. Gibson Technical Service, Canton, GA

Service Install Technician May 2011- June 2013

Installed biomedical telemetry for bedside patients. Interpreted blueprints for installations. Built telemonitoring workstations GE Healthcare / Philips Products EDUCATION

Queensborough Community College, Bayside, NY Associate of Arts Degree, January 1996

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