Customer Service Call Center

Tigeia M. Murray

Augusta, GA

Skilled at learning new concepts quickly while working well under pressure, ability to work as an individual or in a team environment, self-motivated and able to organize, analyze and meet deadlines with little or no supervision, ability to complete various tasks simultaneously while maintaining accuracy, and well trained in Microsoft Office, Lotus, Oracle, CRM programs and Citrix.

WORK EXPERIENCE:

08/24-Current

URBN Outfitters Call Center: Customer Service Representative

Assist customers with billing concerns, deliveries, and inquiries pertaining to all assistance with credit and manual price adjustments.

05/13-11/2013

Teleperformance USA: Pharmacy Technician

Assisted pharmacies, pharmacists, providers & Technicians with the processing of medications via telephone.

Placed overrides for claim adjudication for refill to early vacation overrides and emergency overrides.

Assisted members with Prior Authorization request, submitted medication request forms and handled escalated calls for one call resolution.

11/11-02/12

Accent Corporation Inc.: Behavioral Counselor

Assisted /with Mentally challenged adults with daily activities within facility as well as out in the community.

Fulfill daily activities in community with clients to achieve and continue learning independent structure.

Macy’s Department Store: Sales Associate

Perform daily duties by assisting and serving customers with purchases and consistent customer service.

Maintain Inventory stock and floor accessories.

05/10-06/10

Electrolux Major Appliances: Customer Service

Perform troubleshooting tactics and placed orders in call center environment.

Complete call center training to ensure proper execution of customer service and company procedures.

Served customers in appliance recall situations.

Assisted field technicians via telephone to complete installation of recall products.

Solved customer issues under pressure while maintaining professional mannerism.

09/08-03/09

WellCare Healthcare Insurance Agency: Customer Service Representative

Assisted members in GA and FL with government assistance insurance accounts.

Provided resolutions to past due and terminated accounts.

Provided technical assistance with mishandling of active accounts.

Prescription Drug Plan Agent

Assisted members with prescription information.

Assisted members with billing issues and escalations.

Enrolled new patients into program.

10/07-01/08

Ikon Office Solution (IKON) Customer Service Representative

Assist customers with billing questions and concerns.

Request invoices from corporate office for research.

Supplied adequate information to ensure research would be completed in a timely manner.

Request supplies for shipment.

Routed calls to appropriate departments for assistance.

Placed orders for new equipment.

04/05-09/07

DS Waters of America: Key Account Representative

Assisted customers with detailed billing.

Managed high volume accounts.

Researched and resolved any and all major concerns key acct issues with master accounts.

Established new service.

Place orders for replacements.

Upsold equipment.

Provided technical support as needed via phone for customers & techs to assist with existing as well as new customer’s products and equipment.

Mentored and train new customer service agents.

02/05-04/05

Professional Career Development Institute: Academic Advisor

Recruited, enrolled, and advised incoming students.

Provided customers with product and service information.

Resolved conflicts.

02/02-10/04

Futurecall: Telemarketing Sales Representative

Assisted customers with billing questions.

Managed customer complaints and problems.

Solicit upgrades for BellSouth customers.

Provided technical assistance as needed.

Special Training: CPR Certified, Licensed & Certified Pharmacy Technician

EDUCATION:

05/15-Current

BS Healthcare Administration Strayer University Augusta GA

04/11-01/2013

Pharmacy Technician Virginia College Augusta, GA

10/07-2010

Criminal Investigations Everest University Online Augusta, GA

08/00-05/03 Augusta Technical Institute Augusta, GA (Attended courses towards AS in Art)

08/91-06/96 Westside High School Augusta, GA

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