Customer Service Representative
Resume:
Aaron D. Hinkle-DeGraff
*********@*****.***
Contact Information
Colorado Springs, CO 80918
Experience
Wag N’ Wash
Colorado Springs, CO
Self-Service Station cleaner July, 2023-September, 2023
● Assisted in relaxing four legged customers
● Kept stations cleaned and organized
● Assisted two legged customers with operation of self-service station eviCore via Manpower Colorado Springs, CO
Written Representative January, 2019-March, 2019
● Processed prior authorization faxes for various health plans nationwide
● Maintained a changing quota of data processed per day
● Communicated daily with team members on updated processes to increase speed and productivity Spectrum Colorado Springs, CO
Customer Service Representative
February, 2018-December, 2018
● Answer phones for internet troubleshooting and billing FirstSource LLC. Colorado Springs, CO
Customer Service Representative November, 2016 -October, 2017
● Contracted with Kaiser Permanente
● Accurately answering billing, enrollment, and website navigation questions
● Worked to resolve issues, therefore saving customers money and lives (on occasion) IQOR: Receivable Management Services Corporation. Pueblo, CO Collections Representative April, 2016 - June, 2016
● Advise debts consumers owe and advise ways to resolve issues
● Make 250 calls in a day, or 31 calls in an hour
● Collect $1,000 dollars in a month
Innotrac Pueblo, CO
Customer Service Representative October, 2015 - December, 2015 GCS Pueblo, CO
Customer Service Representative
October, 2014 - October, 2015
Skills/ Strengths
● Communication: Excellent public speaking, verbal and writing communication skills
● People Skills: Problem-solving, good team support, self-motivated, and fast learner
● Microsoft Office (2003, 2007 Professional): Excel, Word, PowerPoint, Publisher Education
Pueblo Community College Pueblo, CO
Massage Therapy 2012 - 2013
Pueblo High School Pueblo, CO
High School Diploma 2011
Hobbies
Reading, Computer Programming, Video Games, Board Games, Card Games, Biking, Hiking, Fishing, Tabletop Games.
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