Customer Service Assistant Manager
Resume:
Steven Collier
Cleburne, TX *****
********@*****.***
Objective: Seeking a management position where my accumulated abilities, skills and training may be used most effectively. I offer the following Knowledge and skills to my prospective employer:
• A devoted and dependable worker who welcomes the challenge of solving problems in a business environment.
• Proven excellence in workplace leadership and team building.
• Ability to complete assigned tasks with minimum instruction or supervision.
• Self motivated, works well independently or as a team member.
• Motivated to learn new skills.
• Adapts easily to changing environments and circumstances. Willing to relocate to: Fort Worth, TX
Authorized to work in the US for any employer
Work Experience
Store Manager
REBEL OFF ROAD LLC-Fort Worth, TX
May 2024 to September 2024
Primary focus on customer service. Assisting customers in identifying and designing a customized product to fulfill their individual needs. Strong ability to multi-task and problem solve in a fast-paced environment. Responsible for the supervision of front sales counter and service shop. Maintained constant communication with shop foreman to provide an excellent product for every customer. Daily business to business contacts with representatives of auto dealerships, repair ships and installation centers, to form fit and maximize their orders and profits. Responsible for opening and closing the on a daily basis
Assistant Manager
OFF ROAD WARHOUSE-Nv
June 2021 to January 2024
Primary focus on customer service. Assisting customers in identifying and designing a customized product to fulfill their individual needs. Strong ability to multi-task and problem solve in a fast-paced environment. Responsible for the supervision of front sales counter and service shop. Maintained constant communication with shop foreman to provide an excellent product for every customer. Daily business to business contacts with representatives of auto dealerships, repair ships and installation centers, to form fit and maximize their orders and profits. Responsible for opening and closing the on a daily basis
Assistant Manager
4wp-Ca
June 2018 to June 2021
Primary focus on customer service. Assisting customers in identifying and designing a customized product to fulfill their individual needs. Strong ability to multi-task and problem solve in a fast-paced environment. Responsible for the supervision of front sales counter and service shop. Maintained constant communication with shop foreman to provide an excellent product for every customer. Daily business to business contacts with representatives of auto dealerships, repair ships and installation centers, to form fit and maximize their orders and profits. Responsible for opening and closing the on a daily basis
IT Administrator
Advanced Computer Technology Services-Riverside, CA January 2015 to June 2018
Proficient in running network lines, Installing operating systems, building PC’s/Laptops from ground up. Maintained networks, domains and multiple servers. Experienced with numerous programs dealing with CPAs, law firms and many other business needs. Store Manager
O’reilly Auto Parts-Riverside, CA
January 2009 to December 2015
Serve customers and manage team members on a daily basis. Ensured that the P&L satisfied upper management on a monthly basis. Focused on increasing sales and customer service to maximize store potential. Made certain that inventory was on point and loss was at a minimum. Resale-Sales Representative
ADT Security-Riverside, CA
January 2008 to December 2009
Follow-up and “cold-calling” on provided leads. Extensive, in home, face to face meetings with prospective customers to assess residential security needs and customize programs to fit their budget. Responsible for training junior representatives. Interacting with supervisors and mangers on a daily basis. Enforced and adhered to corporate policies and directives. Assistant Manager
4-Wheel Parts-Riverside, CA
June 2006 to December 2008
Primary focus on customer service. Assisting customers in identifying and designing a customized product to fulfill their individual needs. Strong ability to multi-task and problem solve in a fast-paced environment. Responsible for the supervision of front sales counter and service shop. Maintained constant communication with shop foreman to provide an excellent product for every customer. Daily business to business contacts with representatives of auto dealerships, repair ships and installation centers, to form fit and maximize their orders and profits. Responsible for opening and closing the on a daily basis.
Marketing Consultant
KCXX 103.9 FM Radio-San Bernardino, CA
June 2008 to November 2008
Emphasis on “cold calling” and follow-up on provided leads. Meeting with prospective customers to evaluate their needs for radio advertising and customizing marketing plans to fit their budget. On-going maintenance of existing accounts to insure maximum profits. Extensive telephone and face-to- face to contacts with prospective and existing clients.
Residential Alarm Installer
ADT Security-Riverside, CA
January 2005 to December 2006
Extensive face-to-face customer service experience. Assisted customers in customizing and installing security systems to meet their specific needs. Proven excellence in converting customers concerns, needs and expectations into positive sales and installations. Increased company’s revenue by up-selling products and exceeding expected minimums.
1 ST Assistant Manager
Kragen Auto Parts-Riverside, CA
January 2000 to December 2005
Serve customer and supervise day to day operation of fast-paced store. Answered multi-line phone systems while mult-tasking with customer and employees. Advised customers on available options and solutions to automotive problems. Continually exceeded sales expectation while ensuing strict adherence to company policies and directives. Developed and maintained contacts with repair ships and custom centers to analyze their specific needs and creat affordable purchase plans. Education
Associates Degree in Computer Electronics Engineering Technology ITT Technical Institute - San Bernardino, CA
2002 to 2006
Skills
• Leadership
• Profit & loss
• Customer service
• Order fulfillment
• Store management
• Sales
• Dealership experience
• Communication skills
• Sales management
• Supervising experience
• Organizational skills
• Negotiation
• English
• Automotive diagnostics
• Time management
• Service writing
• Microsoft Office
• Windows
• Cash register
• Upselling
• Operating systems
• Outside sales
• Computer skills
• Inside sales
• B2B sales
• Alarm system sales
• Account management
Certifications and Licenses
Driver's License
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