Business Process Requirements Management

SHREYSHTA PUSKURU

508-***-**** **********@*****.***

QUALIFICATION SUMMARY

Resourceful and dynamic Analyst with over 5 years of experience in requirements development, requirements management, story writing, and expertise in pharma applications.

Experienced in Agile-Scrum development methodologies with a proven skill like user story writing, functional/non-functional requirements documentation, PI Planning, Sprints, Retrospective meetings, base lining, implementation, quality review, and enhancement via change control.

Writing complex technical specifications detailing data transformations, business rules and workflows while converting business requirements into technical specifications.

Well versed with tools like Jira and confluence. Extensively used Jira to organize sprints and scrum boards. Maintained technical and business knowledge-based articles in confluence.

Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.

Expertise in the use of a broad range of technologies including Business Process Tools such as MS Project, MS Excel (pivot & look up tables), PowerPoint, Google Spreadsheets and MS Visio.

Hands on experience on artifacts like System Requirements, High level Design documents, integration flow charts, Non-Functional Requirements, Data Mapping Documents, Scope Definitions, Epics & User Stories.

Proficient in developing Use Cases, User Stories, Use Case Diagrams, DFD's, Activity Diagrams, Swim Lane Diagrams, UI Prototyping, BPM and Class Diagrams based on UML using MS Visio, Lucid chart.

Areas of intertest include SEO audits, on-page, and off-page elements, Google Analytics, Google Search, Adobe Analytics, SE Ranking, and Google Trends

Utilized tools like SAS for data extraction and analysis, developed Tableau dashboards for visualization, conducted predictive modeling with Python, and collaborated across departments to implement data-driven solutions for healthcare operations optimization and clinical research initiatives while ensuring compliance with healthcare regulations.

Assisted in managing software and network configurations, user administration, and served as a subject matter expert for industry and system-related issues, particularly in provider contracts and configuration.

Research - Peer reviewer for marquee publications and conferences in topics that intersect Economics, Epidemiology, Public Health, Technology. Research topics and publications include - pharmaceutical economics and outcomes, drug costs and cost-effectiveness analysis.

Pharma - Studies to identify molecular structure, functional groups; QC/QA of drug preparation; Lab expertise in High-performance liquid chromatography, Nuclear Magnetic Resonance spectroscopy; Oversight and management of juniors.

CERTIFICATIONS

SAS Certified Associate: Programming Fundamentals Using SAS 9.4., March 2023

TECHNICAL SKILLS

Project Management Tools

Jira, Agile-Scrum, Confluence, SharePoint, Asana, SDLC waterfall

Business & Marketing Analytics

Business Analytics, Google Analytics, Adobe Analytics, Data crunching and extracting quantitative and qualitative points that support models in economics, business, and healthcare

Web Development & Management

Basic HTML and CSS, Microsoft Excel, CMS, AEM, Google Search Console, Google docs

Search Engine Optimization (SEO)

Search Engine Optimization (SEO), Competitive Analysis, Internal and external link building, On-page and off-page optimization.

Programming Languages & Tools

SAS-Programming, R, Python, MATLAB, SAS/Base, SAS/SQL, SAS/Macro, SAS/ODS, Proc SQL, Tableau.

Content Creation & Communication

Content writing, research, communication, and analytical skills

Database Management Systems

MS Excel, Oracle, SQL server.

Health Economics & Research

Cost-Effectiveness Analysis (CEA), Cost Minimization Analysis (CMA), Regression Analysis, Decision Analysis, Health Economics Outcomes Research, Health Service Research.

Laboratory Techniques

Analytic, Formulation, Synthesis, UV Spectrophotometer, Pharmacology, HPLC, Organic & Inorganic Chemistry, Medicinal Chemistry, Dissecting of Natural Products and Making basic Cosmetics.

PROFFESSIONAL EXPERIENCE

BUSINESS ANALYST AT ECLAT HEALTH SOLUTIONS, VA Oct’2023–Jun’2024 LMS Platform is a cloud-based Learning Management Platform with all the features of a Learning Management System. It focuses on features that support Medical Coders to get trained in simulating processes and get them ready for client coding assignments. This project followed an iterative delivery methodology, ensuring accelerated product delivery with precise requirements, traceability, and customer satisfaction.

Collaborated closely with the Product Owner and Development Team at Eclat Health Solutions to conceptualize, design, and build a cutting-edge SAAS-based Medical Coding platform.

The primary objective was to revolutionize the process of medical coding and audit of medical records within healthcare facilities. By ensuring efficiency and accuracy, the platform aimed to facilitate seamless and timely claims approval from insurance carriers, benefiting both healthcare facilities and individual patients.

Played a key role in gathering and analyzing requirements by conducting interviews, facilitating brainstorming meetings, creating prototypes, and crafting detailed User Case scenarios. These activities were essential in ensuring the coherent elicitation of complex functional and non-functional requirements, guaranteeing alignment with stakeholder expectations and industry standards.

Utilized JIRA as a central project management tool to orchestrate and monitor project activities effectively. This involved overseeing sprint delivery, coordinating testing processes, meticulously documenting bug reports, and managing backlog priorities to optimize project workflow and ensure timely project completion.

Developed a comprehensive suite of 16 Dashboards and Reports using PowerBI to provide actionable insights to managers and stakeholders. These data visualizations offered valuable perspectives on employee productivity, coding accuracy metrics, and facilitated a clear analysis of different components of the Medical Coding platform. By empowering decision-makers with real-time data, these tools played a pivotal role in driving informed strategic decisions and optimizing operational efficiencies.

ANALYST AT ECLAT HEALTH SOLUTIONS, VA Aug’2022-Sept’2023 I expertly utilized SAS, R, and SQL to document code and programming requirements for comprehensive data analysis. I developed and optimized data workflows through the creation of interactive dashboards, significantly enhancing our data footprint and selection processes. A key aspect of the project involved spearheading the development of a data asset selection tool, systematically reviewing metadata for top-tier datasets in RWD. I also applied my familiarity with survival analysis to enhance our analytical capabilities.

Led the creation and maintenance of data foot printing dashboards using RShiny.

Conducted data wrangling and transformation steps across multiple datasets, comparing top-tier Real World Data (RWD) assets based on patient counts across disease areas and products.

Demonstrated proficiency in Docker and AWS.

Conduct data migration, analysis, and reporting using EMR and Rx sales datasets.

Develop R scripts for data manipulation and reporting; build charts and dashboards in Tableau.

Collaborate with development team to implement new features based on analytics insight.

Perform claim data analysis, create SAS regression models, and develop risk evaluation reports.

Utilize SAS PROC SQL Pass through Facility and SAS CONNECT for working with Oracle databases.

Generate reports using SAS ODS, PROC REPORT, PROC TABULATE, and PROC SQL

BUSINESS DATA ANALYST AT CVS, RI May’2021-Nov’2021

Project Health puts on community events that offer a slew of screenings and then follow up with a nurse practitioner who can recommend next steps to the patient, including referrals and advice on follow-ups. With a plan to host more than 1600 Project Health screening events in 45 states over the course of this year, a web-based portal was launched that supported screenings include blood pressure, cholesterol, glucose level and body mass index, with the goal of catching early risk for conditions like diabetes, hypertension, or heart disease. For marketing this portal, many activities were performed like SEO research, SEO audits, on-page optimization and external link building.

Collaborated with cross-functional teams to gather, analyse, and document business requirements for various healthcare initiatives, including EHR system optimization and clinical process improvements.

Perform data migration, data preparation, data analysis, graphical presentation, statistical analysis, and reporting to advance risk identification, issue management, and control effectiveness using datasets like EMR, Rx sales, alignment.

Responsible for requirements development, management, impact analysis with the help of stakeholders including business subject matter users and IT teams.

Elicited and documented requirements for PITS (Pharma Instruments Technology System) in the form of a user story.

Responsible to grooming user stories, sprint planning, reviews and running scrum boards on day-to-day basis.

Responsible for structuring, analyzing, and visualizing an enterprise’s current state, design and visualize the future state and design and guide the change process from current to future state.

Conducted data analysis and generated reports to support decision-making processes and quality improvement initiatives.

Create SAS programs using SAS/BASE, SAS/SQL, SAS/STAT, SAS/ACCESS, and SAS/MACROS for statistical analysis and data displays.

Utilize SAS PROC SQL Pass through Facility and SAS CONNECT to work with Oracle databases.

Code SAS programs with Base SAS and SAS/Macros for ad hoc analytical jobs.

Collaborated with subject matter experts to ensure accurate and up-to-date information on healthcare services, patient education materials, and compliance guidelines.

Perform SEO audits for client websites, conduct research on competitors, identify keyword optimization opportunities, and provide recommendations to enhance web page sitemaps, resulting in a 60%-120% increase in organic traffic for customers.

Coordinate with marketing teams and clients to develop SEO strategy based on Google Analytics, keyword rankings, and competitive analysis.

Oversaw keyword and on-page optimization for the website of a start-up esports company, which included conducting competitive analysis and identifying SEO strategy.

Grow online presence for an online retailer client by driving on-page optimizations and conducting A/B testing to analyze web page performance.

Improved Google search rankings by creating alt tags, conducting A/B testing and SEO audits, and performing updates on existing blogs and news pages.

Worked closely with the marketing services leader, marketing services consultant, and other marketing professionals to develop and execute SEO campaigns.

Generate reports using SAS ODS, PROC REPORT, PROC TABULATE, and PROC SQL.

DATA ANALYST, SNInfotech, India Jun'2019-Nov'2020

As a Health Data Analyst or Associate I was involved complex data analysis and research on health care claims data and participates in contract administration and vendor procurement activities as a member of the Finance Team in the Health division. Worked in a small, highly productive team to develop data queries and analyze and/or model health care data to assess the health plan performance and healthcare trends; oversee the work of vendors supporting the health plans; and support the procurement and contracting of health care and related services.

Collaborating with other departments to formulate and define system scope and objectives based on user business needs.

Utilized SAS to extract, clean, and analyze large healthcare datasets, including electronic health records (EHRs), insurance claims, and clinical trial data.

Developed interactive Tableau dashboards to visualize key performance indicators (KPIs),

patient demographics, and healthcare utilization patterns for executive stakeholders and

clinical teams.

Conducted predictive modeling using Python to forecast patient outcomes, identify at-risk.

populations, and optimize resource allocation in hospital settings.

Collaborated with cross-functional teams to design and implement data-driven solutions for

healthcare operations optimization, including patient scheduling algorithms and inventory.

management strategies.

Supported clinical research initiatives by analyzing real-world evidence (RWE) datasets,

conducting retrospective studies and evaluating the effectiveness of medical interventions.

Ensured compliance with healthcare regulations (e.g., HIPAA) and data privacy standards while handling sensitive patient information.

Assisting in the management of changes to all software, data tables, and network configurations for IT applications.

Assisting in user administration, including new user set-up, maintaining security levels, user profiles, and termination of user privileges.

Performing root cause analysis on issues and supporting resolution.

Functioning as a subject matter expert for industry and system-related issues primarily as it relates to provider contracts and configuration.

EDUCATION

PhD in Pharmaceutical Economics & Policy

Massachusetts College of Pharmacy and Health Sciences University, Boston, MA.

Master of Science in Pharmaceutical Economics & Policy – Magna cum laude

Massachusetts College of Pharmacy and Health Sciences University, Boston, MA.

Bachelor of Pharmacy

Sri Venkateshwara College of Pharmacy, Hyderabad, Telangana, India.

PUBLICATIONS

“EE84 A Reexamination of Drug Costs for Cetuximab and Panitumumab in Metastatic Colorectal Cancer: Assessing the Influence of Drug Vial Splitting” - Value in Health · Jul 1,2022. https://www.sciencedirect.com/science/article/abs/pii/S1098301522005393

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