Customer Service Office Assistant
Resume:
Ingeleiq D.
Neeley
Sacramento, California
W: *******.******@*****.**
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Skills
• Inventory Management
• Invoice Processing
• Data Entry
• Database Management
• Scheduling
• Customer Service
• File Maintenance
• Microsoft Office Proficiency
• Self-starter
• Positive Attitude
• Strong Problem Solver
• Prioritizing Work
• Strong interpersonal skills
• Attention to Detail
Documentation And
Reporting
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• Time Management
• Resourceful
• Multitasking Abilities
• Dedicated Team Player
• Office Equipment Operation
• Multi-line phone proficiency
• Organizational Skills
Professional Summary
Hardworking Office Assistant versed in handling wide variety of office tasks. Manages simultaneous needs with good decision-making and multitasking skills. Familiar with standard office practices, accounting support, and telephone reception.
Experience
Blind Ox Installs Sacramento, California
October 2022 - May 2024
Office Assistant
• Navigated highly stressful situations with ease to support office workflow.
• Prioritized tasks independently to best support office needs.
• Organized and maintained office files for easy retrieval.
• Maintained confidentiality and discretion working with sensitive material.
• Assisted staff with resources and paperwork to complete assignments.
• Handled high volume of incoming calls to successfully manage inquiries.
• Input large volumes of data to meet accuracy requirements. Communicated openly with all levels of staff for maximum transparency and approachability.
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• Scheduled appointments and maintained office calendar. Assisted colleagues with administrative tasks during peak workload periods or absences.
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Planet Fitness North Highlands, California
September 2021 - February 2023
Customer Service Representative
• Handled customer inquiries, payments and service requests.
• Built trusting relationship with customers to better understand needs. Delivered fast and friendly service to handle questions and service complaints.
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Trained new Customer Service Representatives on company policies, procedures, and best practices.
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Assisted customers in navigating company website or application during support interactions.
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• Provided accurate information about products and services to customers.
• Maintained customer records by updating account information in database. Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
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UNM Hospitals Albuquerque, New Mexico
February 2021 - August 2021
Patient Care Technician
Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
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Collaborated with team to deliver high-quality care and enhanced healthcare standards.
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• Worked alongside registered nursing staff and followed care plans..
• Helped stabilize and treat patients during emergency situations.
• Entered treatment data into designated clinical applications accurately.
• Kept rooms clean and ready to meet individual needs.
• Responded, resolved and followed up on customer service issues. Supported physical therapists in implementing exercise programs for recovering patients.
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Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques.
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Ensured clean and safe environment for patients by sanitizing surfaces regularly and following infection control guidelines closely.
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• Monitored vital signs and reported any changes to healthcare team. Provided emotional support to patients and their families during difficult times.
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Avoided treatment errors, carefully checking personal details and medication information.
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• Enhanced patient physical recovery with emotional and social support. Care.com Sacramento, California
April 2020 - November 2020
Caregiver
Delivered empathetic, compassionate and person-centered care to all patients.
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Bathed, dressed and groomed clients to help service users maintain good hygiene practices.
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Reported changes in physical, mental and emotional conditions to nursing staff.
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• Prepared meals to meet client nutritional needs.
• Recorded completed activities to support medical administration.
• Carried out laundry and shopping tasks for service users.
• Established positive routines to support mental wellbeing.
• Empowered residents to complete tasks within individual capacity. Communicated clearly with residents, family members and other caregivers.
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• Performed basic housekeeping tasks for safe living environment. Offered care and companionship to homebound clients with mental or physical limitations.
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• Helped patients move safely in and out of beds and wheelchairs.
• Kept client and family members informed about care plans. Responded calmly during emergencies, following established protocols while prioritizing client safety.
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Accompanied clients to medical appointments, social events, or recreational outings.
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Utilized effective communication skills to provide emotional support and companionship.
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• Administered medications as prescribed by healthcare professionals. Typed correspondence and obtained information for clients with minimal communication abilities.
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Kohl's Antelope, California
November 2019 - February 2020
Sales Associate
• Built attractive displays and merchandised products.
• Assisted customers with sales and service needs.
• Informed customers of promotions and special offers to increase sales.
• Supported team with receiving, pricing and merchandising.
• Handled issues professionally to company standards.
• Processed payments quickly to keep customer flow moving.
• Helped customers navigate store, complete sales and process returns. Demonstrated selling experience in fast-paced, service-oriented retail setting.
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Communicated effectively with supervisors regarding daily tasks and priorities.
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• Maintained clean and organized sales floor for optimal shopping experience.
• Handled cash register transactions efficiently and accurately.
• Acquired extensive knowledge of products and services offered at store.
• Assisted customers in finding suitable products according to their needs. Clark Pest Control Sacramento, California
April 2014 - December 2015
Customer Service Representative
• Enhanced customer satisfaction with fast, knowledgeable service.
• Handled customer inquiries, payments and service requests.
• Managed customer calls efficiently in fast-paced call center environment. Answered inbound calls to handle various concerns, set appointments and close sales.
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• Collaborated across departments to resolve customer-related issues.
• Met personal, team and company goals in customer service environment.
• Documented, researched and resolved customer service issues.
• Informed customers of promotions and special offers to increase sales. Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
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• Maintained customer records by updating account information in database. Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
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Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
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WIS International Sacramento, California
February 2013 - November 2017
Inventory Specialist
• Confirmed merchandise location met storage requirements. Kept inventory records updated and prepared standard reports for management review.
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Maintained excellent inventory organization and kept all products accessible.
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• Reconciled physical counts with digital records and resolved discrepancies. Performed daily review of inventory reports to assist with correction activities.
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Coordinated physical inventory counts and reconciled variances between system data and actual quantities.
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Education
June 2009
Foothill High Schhol, Sacramento, California
Language
Fluent
English
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