Call Center Customer Service
Resume:
Wardah N. Khan
Energetic and customer-focused professional seeking a position
in customer service or reception environment. Bringing exceptional communication skills, a commitment to customer satisfaction, and the ability to handle a high volume of inquiries efficiently and professionally.
1660 Norwood Ave. #512
Itasca, IL 60143
******.**@*****.***
EXPERIENCE
Bright BPO Solutions, Karachi, Pakistan — Call Center Agent
November 2023 - September 2024
● Handled an average of 15-20 inbound and outbound calls per day, addressing customer inquiries, processing transactions, and resolving issues promptly.
● Maintained a customer satisfaction rating of 80% by providing efficient and empathetic service.
● Demonstrated excellent product knowledge, helping customers with troubleshooting and product-related questions.
● Used call center software (e.g., Zendesk, Salesforce) to log calls, track issues, and follow up with customers, ensuring accurate and up-to-date records.
● Assisted in training new employees by sharing best practices and providing guidance on call handling techniques.
● Achieved monthly performance goals consistently, including call quality, first-call resolution rate, and customer retention metrics. Ufone, Karachi, Pakistan - Customer Service
Representative
July 2022 – August 2023
● Respond to an average of 10 inbound calls per day, addressing inquiries, processing orders, and resolving customer issues.
● Utilize call center software to track and document customer interactions and maintain detailed records.
● Collaborate with team members to develop solutions to escalated issues, achieving a 100% satisfaction rate.
● Provide clear and accurate information on products, services, and policies to ensure customer needs are met.
HealthCare Clinic, Karachi, Pakistan - Receptionist April 2021 – May 2022
● Managed front desk operations, greeting clients and visitors, handling phone calls, and scheduling appointments.
● Assisted with administrative tasks, such as data entry, filing, and LANGUAGES
English, Urdu, Arabic
SKILLS
Communication: Skilled in active
listening, verbal and written
communication, and conflict
resolution.
Customer Service: Experienced in
managing customer inquiries and
resolving issues to ensure a positive
experience.
Multitasking and Time
Management: Efficient in handling
multiple calls and tasks
simultaneously while maintaining a
calm and professional demeanor.
Technical Proficiency: Familiar
with call center software (e.g.,
Zendesk, Salesforce) and office
software (e.g., Microsoft Office,
Google Suite).
Problem Solving: Proactive in
finding solutions to customer
problems and able to handle
escalations effectively.
Adaptability: Capable of quickly
learning new processes and
adjusting to changing work
environments.
CERTIFICATIONS AND
PROFESSIONAL
DEVELOPMENT
Customer Service Certification
(e.g., from LinkedIn Learning or
maintaining office supplies, to support smooth office operations.
● Directed visitors to appropriate personnel or departments, ensuring a professional and welcoming atmosphere.
● Handled confidential information with discretion and maintained a high level of professionalism.
EDUCATION
Board Of Intermediate Education, Karachi,Pakistan — Business Degree
2019 - 2021
Bahria Foundation College, Karachi,Pakistan — Computer Science
2017 - 2019
REFERENCES
Available upon request.
another training provider) – [Month,
Year]
Receptionist Training
Certification – May 2023
Contact this candidate