Customer Service Data Entry

SHASHI RAI

***** ******* **** **, ******, TX ****6

+1-832-***-****

**************@*****.***

SUMMARY

Energetic and multilingual professional with a background in management and a passion for customer service. Skilled in English, Bengali, Punjabi, and Hindi, with strong computer literacy, including proficiency in Excel and Google Docs. Enthusiastic about entering the customer service field in the United States, with eligibility to work without the need for sponsorship. Professional Experience

Managing Director

Doaba Milk Producer Co. Ltd., India - 2012 -2018

● Led and managed a team, enhancing productivity and operational efficiency.

● Oversaw marketing and sales strategies to expand market reach and boost sales.

● Fostered strong customer relationships, ensuring high satisfaction and loyalty.

● Implemented training programs to enhance team skills and service quality.

● Managed customer inquiries and complaints, resolving issues promptly and effectively.

● Utilized Excel for tracking sales data and Google Docs for collaborative projects. Key Skills & Expertise

Languages: English, Bengali, Punjabi, Hindi

Technical Proficiency: Microsoft 365, Google Suite, Data Entry Interpersonal Skills: Excellent communication, team management, customer service EDUCATION AND TRAINING

Bachelor of Applied Science (BASc)

Calcutta University, Kolkata

Kolkata, India