Service Coordinator Quality Assurance

Flor A. Wright

Community Service Care Coordination

Email: *************@*****.***

Phone: 929-***-****

PACE University

Graduate Assistant STEM Program

Masters in Teaching, Education Dept.

WORK EXPERIENCE:

Community Based- outreach Resources (volunteer). Present

● Community outreach management, workforce service and religious agencies regarding resources and services.

● Online assistance with everything from training skills workshops to English schools ministries. Ministry prayer groups within the community.

● Collaborate with city Community Food pantry participating sites online as well as Supplemental Nutritional programs attainable to families and children. As well as seniors or individuals seeking advocacy of services such as homecare, healthcare aswell as senior care within the community.

● Provider Services/Resources to provider Physician networks/ community members regarding recovery of substance abuse and addiction services during Covid AHRC, NYC New York, NY -

02/2003 - 8/2014

Service Coordinator Quality Assurance Manager

AHRC, NYC - New York, NY -7/2007 - 8/2014

● Conducted internal compliance reviews. Established compliance reference reports regarding limited fiscal reviews and quality services meeting both agency and city standards. Supervised and facilitated case managers, supervisors and facility directors, and service coordinators.

● Responsible for identification of critical control and preventive measures, established critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.

● Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

● Worked closely with the various Department Heads to create/implement an effective training program, including introductory training for new hires as well as on-going training for all employees and method for tracking compliance with annual training requirements.

Case Manager /Medicaid Service Coordinator

AHRC, NYC - 2006 - 2007

● Managed a caseload of 35-40 clients.Advocated facilitated liasoning Medicaid Service Coordination, for of clients with developmental delays of intellectual or language. Assisted Individuals, with financial, medical,eligibility of resources.

● Conducted Face to Face Home Visits on a monthly basis. Each individual had quarterly visits.

● Scheduled, coordinated, individualized service meetings with Staff: Clients, family caregivers, meeting with assigned Caseworker Skilled trained workers, Day Hab,Staff ; Facility, Medical clinicians; Psychologist, Nurse, assessment, clients progress, discuss, individuals current personal Outcomes, preferences. Recorded and administered.

● Annual physicals, dental, psychological, and psychosocial evaluations, ISPs Individualized Service Plans, of Adults and IEPs Individualized Educational Plan of Students, as well as meeting City/State standards and compliance requirements of Department of Health, Office of Medicaid Inspectors Office, Opportunities for People with Developmental Disabilities.

● Managed a cas

● Encouraged client independence through facilitation of daily activities, such Supportive Employment Programs, via Coaching Employment, Training opportunities, Completion of Referrals to Supportive Employment, Summer Day Camp placement, Medical Specialities, and travel training monitoring and Assessment, Coaching. Teacher's Assistant/ ABA Internship

AHRC, NYC - Brooklyn, NY - 2003 -2005

● Integrated, Pre-k through, Kindergarten General education, of students with verbal, social, and behavioral developmental delays.

● Built students' verbal and cognitive motor development, skills with strategic integration into general education, classroom settings with a average of 3 out of 15 students. Including staff assistance of interns and assistants in classrooms of 2-19 students. EDUCATION:

Bachelor of Arts

Major: Psychology

Minor: Educational

Saint John's University - Queens, NY

Fall/ Winter of 2005, G.P.A 3.03

Long Island University-Brooklyn, N.Y.

PACE UNIVERSITY New York, NY

Education Department. 2010

SCIENCE, PROFESSOR GRADUATE ASSISTANT; STEM Research, Community Research of Poverty stricken -low income schools/grants assistance to low performing schools and students with below average grades in Science and Math subject class. SKILLS:

TRAINING, COACHING, DETAIL-ORIENTED, MICROSOFT

OFFICE (8 years), MS Health First Aid Instructor Certified (May 2015) CANS- Certified

ADDITIONAL INFORMATION:

Areas of Expertise:

*Hablo Espanol * Interpreter * Detail-Oriented* Microsoft Office *Communication * Supervision* Organization * Compliance * Coaching & Training * Moderation & Coordinating* Medical Health Management.*

HONORS & AWARDS:

National Hispanic Honor Society Sigma Delta Pi of Epsilon Kappa, St. John’s University April 2004; Academic Achievement Award, Fall 2002.

National Scholars Honor Society 2005

Participate in NYC Board of Education funded Study–Abroad program (Vienna, Austria).

Peace Corp and Ameri-Core programs employed with Brooklyn Bureau of Community Service.

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