Customer Service Store Lead
Resume:
EMPLOYMENT HISTORY
OCT **** - PRESENT
Store lead management, Men's Wearhouse, Nashville
• Managed store operations and staff at Men's Wearhouse in the retail industry
• Oversaw store lead management and ensured smooth store operations
• Implemented strategies to optimize store performance and customer satisfaction
• Trained and supervised staff to maintain high standards of service and efficiency Kept track of inventory
Worked with customers on rentals and purchasing suits and tuxes for special events. Reviewed customer survey and discussed with team to improve customer service. MAY 2021 - MAY 2022
House manager/ Peer coach, Soaring eagle transitional living, Nashville Implement new peer mentoring program to enhance support for residents and facilitate their transition to independent living successfully.
JAN 2008 - FEB 2012
Case manager, Allied home medical, Cookeville
• Managed insurance verification process for medical equipment at Allied Home Medical Worked with patients to get durable medical equipment approved by doctors and insurance company's SKILLS
Conflict resolution Visual merchandising
Inventory management Customer relationship management Event coordination Team building
Insurance verification Vitial sighns
Triage ICD 9 codes
Customer service Reception
Medical terminology
EDUCATION
JAN 2008 - JAN 2009
Medical assistant, Medvance institute, Cookeville 436 Tanglewood Court, Nashville, United
States, 37211
************@*****.***
MEGAN SMITH
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