Customer Service Representative
Resume:
Mar **** - Present
Lenise Jones
**** ****** ***** *** ************* Ga 30043
404-***-**** • *************@***.***
Result-oriented, intelligent, organized, and
motivated individual
Looking for a challenging role in a reputable organization to utilize my skills for the growth of the organization as well as to enhance my knowledge. Work Experience
Customer Service Representative
Georgia Department of Human Services
Responsibilities
• Listened and responded appropriately and all interactions with consumers to establish rapport while performing a full range of customer service and technical support functions.
• Communicated complex and technical answers clearly and concisely adjusting language to facilitate customer comprehension efficiently, utilized tools, and resources on every call to make effective recommendations to customers.
• Successfully positioned solutions that increase the value of customer wireless experience.
• Recognize bells of churn; ensure that networking device experiment expectations and lead to customer loyalty.
• Demonstrated to others commitment to code of conduct and business guidelines in all areas of work.
• Promoted to quality assurance coordinator based upon advanced call quality, and while receiving Call audits on several occasions. Customer Service Representative
Allstate Insurance
• Handled high calls and answered customers about billing, service plans, and product features,
achieving an average handling time of under two minutes per call.
• Troubleshot and resolved complex, customer issues, escalating as needed to ensure timely and
effective resolution
• Consistently met or exceeded daily and monthly quotes for Leigh generation resulting in a 15%
increase in new customers over a six-month Period. Sep 2016 – Apr 2018
Jun 2023 - Current
Entry Level Phone Rep
American Power & Gas Pinellas Park, FL
Demonstrated exceptional customer service while handling a high volume of customer
calls, email inquiries, and chats with a 95% satisfaction rating.
• Maintain detailed customer records documenting complaints and resolutions and inputing relevant data into the customer relationship management system.
• Collaborated with team members to provide cross-functional support, assisting with
escalated customer issues and providing timely solutions.
• Maintain a deep knowledge of processes, features, and industry regulations, ensuring that all customer inquiries were handled efficiently and in compliance with relevant
References
Michele Andrews
(Coworker)
Marlon Ozier
(Coworker)
Enijha Nichols
(Coworker)
Education
Atlanta Metropolitan State College
Biological Science
Bachelors of Science with a major in Biological Sciences / School of Arts and Sciences.
Other Activities
I have great customer service skills including communication, collaboration, self-management, troubleshooting, Community moderation, Customer feedback loops Problem-solving and empathy. I’m a goal oriented and self motivated individual
Contact this candidate