Service Advisor Customer Support
Resume:
TySnowden
Austin, TX *****
**.*********@*****.***
Experienced BMW warranty coder/booker and master elite service advisor. I entered the dealership world in sales and after a successful and enjoyable year, transferred to service. After another year of early mornings and late nights forging a solid foundation, I began my service career at high-end store. I gained my opportunity in the shop coding and booking all the warranty work, ensuring monthly hours were hit and obtaining maximum hours for warranty work. I also dispatched work efficiently throughout a 45-bay shop while coding and booking warranty work. I have extensive experience in customer check-ins, documenting concerns, and repairs during the service process. I can sell any brand and am a multi-brand service writer, with diagnostic and mechanical skills. I am extremely knowledgeable in all aspects of the automotive industry with 5 years of customer support racing and 7 in dealerships. Proficient in all manufacturers within the last 20 years. However, I am easy to train and always eager to learn new things but am very proficient on my own.
Work Experience
Service Advisor/Warranty Administrator
BMW of Austin-Austin, TX
July 2023 to Present
As a newly hired employee, I was tasked with establishing and launching a mobile service division for the company. Within a week of commencing my work, the division was successfully operational, accepting appointments, and performing mobile-eligible recalls. To enhance shop efficiency and free up loaner vehicles, I trained our team to review pre-writes and determine the mobile eligibility of upcoming appointments. This enabled them to schedule appointments accordingly. Once the team was operating efficiently, I began training as a shop dispatcher as well as booking and coding all of the warranty work for the shop. My other duties included managing a high volume of customer inquiries, addressing concerns and providing accurate information on services offered. Collaborated with technicians to prioritize work orders based on urgency and availability of parts, optimizing workflow efficiency. Maintained detailed records of all service requests, including customer information, vehicle specifications, and performed repairs. Utilized computer systems to schedule appointments, track inventory levels, and generate invoices for completed services. Demonstrated strong product knowledge to effectively communicate recommended maintenance procedures to customers. Assisted in the development of service packages tailored to specific vehicle models and mileage intervals. Proactively upsold additional services such as tire rotations, fluid replacements, and filter changes based on manufacturer recommendations. Service Advisor
South Point Hyundai-Austin, TX
May 2021 to July 2023
Hyundai master certified express and mainline service advisor Genesis master certified express and mainline service advisor Very proficient in Xtime and Reynolds’s
BG product certified
990 average CSI
Product Specialist/Sales Associate
Ford Motor Company-Lake Elsinore, CA
February 2020 to March 2021
Certified in Ford Sales
From customer meet and greet to delivery
Focusing on a positive customer experience
Consistent CSI scores
Certified STAR product knowledge certificates for every vehicle from Mach-E to Mustang GT500 and Ford GT Trackside Support Engineer, Race Team Apprentice
Strom Motorsports-Costa Mesa, CA
October 2016 to February 2020
Performed pre track set up such as mechanical and body/wrap repairs weekly or bi weekly, including 2-3 days of track testing to perfectly adjust corner balancing, ride heights specifications, and track alignments on BMW, Audi, and Porsche customer racing cars. Coordinated team logistics drivers preparation including professional qualifying and race setup. Performed professional track set up and alignments based on many factors from tire degradation to corner angles and verified and tested drivers liking. Very proficient with using AiM solo and all AiM systems, MoTec i2Pro, and all MoTec dash’s. Multiple years of vBox in-car camera and telemetry set up as well as the ability to translate video data and instruction to clients. Seasons of hands-on pit crew experience in NASA Club Racing and Pirelli World Challenge. From short sprint and 3 hour races to the 24hrs of COTA and the 25hrs of Thunderhill racing over 30 weekends of the year. Our team usually ran 4 to 6 cars per race weekend with a backup car for each one and a supply of commonly used parts and wear items. Provided excellent individualized race prep performing necessary repairs and body work with very short deadlines. Experience working closely with drivers to understand their feedback and translate it into technical adjustments. Designed and analyzed multiple racing scenarios for each race including working with privateer and pro motorsports drivers. Trained on multiple technical roles such as wheel gunner, 5 lug and center nut, and many styles of dry break quick fill fueling. As well as fuel burn and tire wear data analyst. Knowledgeable with engine tuning and calibration for optimal performance and reliability. Familiarity with various regulations and all racing series regulations and compliance requirements. Proven ability to diagnose and fix technical issues quickly in high-pressure race environments. Providing trackside engineering support during race events, including real-time problem-solving and strategic decision-making.
Office Management Assistant
Dent Zone Companies Inc.-Las Colinas, TX
January 2014 to October 2016
Oversaw office inventory by restocking supplies and submitting purchase orders. Completed manual and machine-assisted filling and packaging of orders. Set up, operated and maintained equipment and reported breakdowns to the supervisor. Blended large batches of products by weighing raw materials and mixing with industrial-sized equipment. Provide excellent service and attention to customers when face-to-face or through phone conversations. Complete any task assigned to me efficiently
Education
North Central Texas College
2016 to 2018
High School Diploma
Flower Mound High School - Flower Mound, TX
2016
Skills
• High-energy attitude devoted to providing world class customer service
• Able to efficiently communicate product technology to consumers.
• Extensive BMW, Audi, Porsche and general automotive product knowledge. (10+ years) • Very motivated to listen and understand customers to meet their needs and wants • Very capable in learning new software platforms • Excellent team building
• Proficient invoice generation
• Auto Estimating
• Vehicle Maintenance
• Automotive Diagnostics
• Customer service
• Automotive repair
• Sales
• Dealership experience
• Leadership
• Driving
• Conflict management
• Root cause analysis
• Forklift
• Van driver
• Alignment
• Oil Change
• Mechanic Experience
• Upselling
• Service Technician Experience
• Suspension
• Brake Repair
• Electrical Experience
Certifications and Licenses
Driver's License
March 2022 to March 2030
BLS Certification
December 2022 to December 2024
Basic Life Support Certification
ACLS Certification
December 2022 to December 2024
Advanced Cardiovascular Life Support
Assessments
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate