Scrum Master Product Owner

Sadiya Bilal Khan

Certified Scrum Master (CSM)

Cell Phone: 1-716-***-****

Email: ***************@*****.***

EDUCATION

Bachelor of Science in Business Administration- Continuing

The University of the People (UoPeople)

CERTIFICATION

Scrum Master Certification from the International Institute of Scrum

http://www.scrum-institute.org/certifications/Scrum-Institute.Org-SMACe0785914aa-633***********.pdf

SKILLS

•Scrum

•Agile Methodology

•JIRA

•Kanban

•Problem-Solving

•Leadership

•Product Backlog Grooming

•Coaching

•Software Development Life Cycle (SDLC)

•Facilitating Scrum Ceremonies

•Communication

•Conflict Resolution

SUMMARY

Certified Scrum Master experience in complex product deliveries by implementing an agile environment firsthand in instructing teams and aiding product owners to eliminate roadblocks and backlogs, increase speed, and assist teams to embrace the Agile technique. In-depth knowledge and firsthand experience of Microsoft 365, JIRA/Confluence, and KANBAN, mentoring/coaching other team members to follow agile values, Scrum values, and writing user stories. As a Scrum Master and product owner, I worked and implemented Agile SDLC processes, including a ticketing system, Burn up/down charts, scrum sessions, sprint backlogs, and product backlogs.

EXPERIENCE

Supertech Consulting INC. Tampa, FL

Scrum Master / Business System Analyst/ Product Owner

This project develops a smooth multi-vendor eCommerce Site. The project is based on a SaaS technology where our focus is to build to serve both B2B and B2C clients across the planet. This fully featured eCommerce website allows B2B customers to promote and sell their products & services online. Our latest technologies make the website accessible by all browsers, search engines, and digital devices. The client can also get the visitor details from time to time on a custom analytics platform with the location details. B2C customers can browse and make purchases easily.

•Encourage and coach the team to adopt agile values, principles, and practices to organize, conduct, and deliver results.

•Facilitate Sprint Planning, Backlog Refinement, Daily Stand-ups, Sprint Reviews, and Sprint Retrospective ceremonies.

•Observe and keep the Sprint Burn down/Burnup Charts up to date according to the criteria of Product Release, and monitor the team progress, capacity, and velocity for improved estimation of sprints.

•Monitor and drive sprint performance, predictability, throughout, and objective delivery.

•Resolve and escalate team-level issues, risks, and actions.

•Planning and organizing demos and product/system testing.

•Experience writing project specifications and user stories (basic descriptions of stories written from the user’s perspective).

•In-depth knowledge of Atlassian tools like JIRA as a product owner and with administration.

•Working with Composite workflows and managing Plugins.

•Worked on Scrum/Kanban boards in JIRA Agile and configured columns, filters, and sprint reports.

•Writing User Stories, including acceptance criteria in JIRA, after discussing with the technical team.

•Work with the Product Owner to develop and maintain Product Backlogs.

•Encourage continuous improvement, integration, and adoption of lessons from retrospective and other Inspect and Adapt meetings.

•Remove team productivity impediments by shielding them from outside influences.

•Function as the single point of contact for the Product Owner and Technical Architect.

•Active collaborations with cross-teams to sort out dependencies and blockers, prioritize portfolio-level activities and organize training and learning sessions for non-scrum teams.

KAUST Schools, Saudi Arabia (KSA) Mar 2010- Jun 2015

Assistant Teacher Elementary School

•Help teachers prepare lesson plans.

•Set up the material for classes. (e.g., projectors, chemistry sets)

•Track student attendance and class schedules.

•Examine topics taught in class with individual students with learning difficulties.

•Ensure classrooms are safe and tidy before classes start.

•Assist teachers with various tasks, like assessing assignments and delivering news to parents about their children’s development.

SEARS, Lynnwood, WA, USA Sep 2007- Mar 2009

Sales Associate

•Provide excellent service to customers.

•Efficiently coordinate and execute the purchase of merchandise by the requisition orders.

•To ensure customer satisfaction, I proactively engage with any complaints or issues raised by customers and ensure that they receive timely follow-up and resolution.

•Auditing computer records for accuracy.

•To ensure a smooth inventory process, I complete all required paperwork upon receiving the merchandise.

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