Customer Service Data Entry
Resume:
Ashlei Hunter
Houston, TX *****
************@*****.***
Results oriented professional with 8 years of Customer Service experience. I am an effective communicator and efficient when interacting with Management and Customers. Consistently meet and exceed expectations. Possess strong decision making, leadership skills and the ability to build partnerships. Additionally, I am a proficient in data processing and knowledgeable of record keeping. Lastly, I am a motivated self-starter with an aptitude for learning new skills quickly. Hard working, reliable, and able to collaborate on a team enterprise.
Authorized to work in the US for any employer
Work Experience
Patient Care Advocate
BroadPath Healthcare Solutions WFH-Houston, TX
January 2023 to October 2024
Assist members with tricare insurance
• Insurance coverage and claims
• Communicating with doctors, nurses, and other healthcare professionals
• Scheduling appointments and tests
• Process any refills patient needs with medication Security Officer
Sunstates Security-Houston, TX
March 2022 to Present
A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Shift Supervisor must read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Data Entry Clerk
Pentagon Freight Services-Houston, TX
August 2022 to January 2023
• Meeting and greeting visitors advise on QHSE site requirements
• Data entry
• Raising general sales invoices, including disbursements
• Maintain consumables register and reorder as required
• Maintenance log, ensure all site works are coordinated
• Supporting the Finance department coding supplier invoices
• Booking meetings
• Arranging couriers
• Keeping the reception area tidy
• Answering and forwarding phone calls.
• Screening phone calls
• Sorting and distributing post
• Filing, archiving of job files
• Maintaining archive register
• General filing
CSR - Customer Service Representative
Sutherland-Houston, TX
March 2020 to December 2021
Assist customers with any questions they had pertaining to mortgage accounts and Assist customers with mortgage payments
CSR - Customer Service Representative
Alorica-Humble, TX
August 2018 to March 2020
Assist customers with billing and technical problems with suddenlink cable CSR - Customer Service Representative
iQor-Houston, TX
March 2016 to June 2017
call center representative
Ross
Ross Dress For Less-Humble, TX
February 2015 to March 2016
got a raise from 7.25 to 9.00
Education
High school
Skills
• Customer Care
• CSR
• Call Center
• Customer Service
• Customer Support
• Technical Support
• IT Support
• Troubleshooting
• Software Troubleshooting
• Network Support
• Security
• Surveillance
• patient care advocate (1 year)
• Data entry
• Microsoft Excel
• Microsoft Office
• Customer service
• Communication skills
• English
• Conflict management
• Microsoft Word
• Medical office experience
• Microsoft Outlook
Certifications and Licenses
Driver's License
Guard Card
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