Customer Service General Manager
Resume:
Alisha Gibson
************@***.***
Summary
Seasoned Food and Beverage professional with over 5 years of experience in management roles. Proven ability to lead and motivate teams, resulting in significant sales increases. Expertise in implementing processes, procedures, and cross-functional teams to enhance customer service, food quality, and sales strategies.
Work Experience
Manager
**Burger Claim - Centralia, WA**
*May 2023 to Present*
- Oversee day-to-day operations including scheduling, HR, sales tracking, inventory, and cash flow.
- Implemented a new POS system.
- Collaborated with the Tribal Health Department to achieve compliance and improve restaurant cleanliness.
- Established and enforced processes and procedures, leading to profitability.
General Manager
**Bennett's Fish Shack - Ocean Shores, WA**
*November 2015 to May 2023*
- Managed daily operations and business strategy across two restaurants.
- Oversaw hiring, staff scheduling, cash flow, and sales goal setting.
- Implemented multiple POS systems.
- Led a team of 60+ employees.
- Achieved a stellar reputation with health and liquor control boards.
- Increased combined profits from $3.5 million in 2017 to $7.8 million in 2023.
- Improved food preparation times during peak hours from 45-60 minutes to under 15 minutes.
Server
**Original House of Pizza - Westport, WA**
*June 2015 to November 2015*
- Provided food and beverage service, cash handling, and customer service.
Bartender/Server
**Local Bar and Grill - Grayland, WA**
*July 2014 to April 2015*
- Handled food and beverage preparation and service.
- Managed POS system, pull tabs, and event planning.
Bartender/Server
**Shoalwater Bay Casino - Tokeland, WA**
*September 2012 to September 2014*
- Provided customer service, cash handling, and food and beverage preparation.
- Ensured safe and responsible alcohol service.
- Adhered to tribal gaming rules and regulations.
Bartender/Server
**Last Frontier/New Phoenix Casino - La Center, WA**
*August 2006 to September 2011*
- Completed extensive training in customer service and alcohol safety.
- Served food and beverages in high-volume environments.
- Assisted with training, inventory, ordering, and bookkeeping.
Education
**Some College in Pre-Requisites**
Grays Harbor College - Aberdeen, WA
*January 2011 to June 2012*
Skills
- Server (10+ years)
- POS Systems
- Food Handling and Safety
- Cash Handling
- Restaurant and Kitchen Experience
- Food and Beverage Preparation
Certifications and Licenses
- Current Food Handlers Card
- MAST Permit
- Food Safety Manager Training
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