Branch Manager Customer Service
Resume:
Tallahassee, Florida *****
Home Telephone: 448-***-****
Work Telephone: 850-***-****
Objective
To find a career that is interesting that will allow me to utilize and enhance my ability.
Education History:
June 1991 Pensacola High School - Diploma
August 1991 Tallahassee Community College
August 1994 Florida A & M University
December 2007 University OF Florida
Experience:
10/99-Current Pre-Paid Legal Services Inc.
Independent Associate: Antonio G. Boykin, Manager
P. O. Box 181303 Tallahassee, Florida
Website: prepaidlegal.com/hub/boykin
Duties: To provide Family legal services plans, Business opportunity, Identity theft shield, Commercial driver legal plans, Legal forms iPlan, Insurance & Financial professionals.
12/04-5/06 Enterprise Rent-A-Car
Supervisor: Reed Stewart, Branch Manager
Nine Mile Store Pensacola, Florida
Position: Management Trainee
Duties: To Assist Branch Manager with operation of Enterprise Store. Perform all clerical duties and responsibilities. Handle confidential information, answer multiple phone lines, customer service, input information into computer, inventory vehicles, open and close store for my Branch Manager, Encourage new clients and expanding relationships as a Manager Trainee. My duties were also to encourage clients to buy insurance coverage for rented vehicles. Develop sales over phone and in person. Develop and maintain a strong working knowledge of all Enterprise services. Handle all corporate accounts, Made reservations, Collect monies, made deposits to the bank, and perform any other duties by request.
5/1/98 - 10/11/00 Florida Department of Health
Medical Quality Assurance, Board of Chiropractic
Supervisor: Joe Baker, Jr., Executive Board Director
4052 Bald Cypress Way
Tallahassee, Florida 32399
Position: Staff Assistant
Duties and Responsibilities: Assist the Executive Board Director with the management and operation of the Board Office. Open and distribute the office staff mail, answer multiple phone lines in the call center and customer service, perform other related duties as required. Review and prepares draft memorandums and other correspondence for the Director. Collects, complies and analyses data in support of administrative policy decisions and budget preparation. Maintains the Board Office, Monthly calendar, schedules staff meetings prepares agendas, tracks assignments and follow up on required actions. Responsible for ordering plus purchasing of all consumable administrative supplies, form, publication and office equipment and accurately inventory, accounting of minor office equipment. Coordinates the completion of personnel related documents notifies the supervisors of their employee’s anniversary dates and when evaluations are due.
2/4/98-4/30/98 Department of Business Professional Regulations
Board of Professional Engineers
Supervisor: Elise Rice, Regulatory Supervisor
1940 North Monroe Street
Tallahassee, Florida 32399
Position: Staff Assistant
Duties and Responsibility: My duties were to perform research for the Board of Professional Engineers and the Engineering Business renewals to be processed and mailed in approximately thirty days from the date the application receipt. I was responsible for answering multiple phone lines, customer service, filing, xeroxing, faxing and I performed other related duties as required by the Program Administrator and Supervisor. I also added personal data from the applications forms on the computer system. Drafted and typed correspondence assisted the public one daily base.
11/26/97 - 2/3/98 Department of Business and Professional Regulation
Division of Professional, Board of Cosmetology & Barbers
Supervisor Melissa Howard, Regulatory Supervisor
1940 North Monroe Street
Position: Staff Assistant
Duties and Responsibilities: Handle all incoming calls in the call center form the main switchboard for the Board of Cosmetology and Barbers Board. Mailed out applications, handle all general inquires for information on licensees. Worked with the general public on the telephone as well as in the office, handle address change request, mailed out laws and rules booklets. Imputed data by means of keyboard data recording devices; such as keypunch or key type to disk systems of Word Perfect 6.1 I performed other related duties as required.
1/11/93 - 6/10/97 Mark H. Zilberberg -Attorney at Law
Supervisor: Mark H. Zilberberg
418 East Virginia Street
Tallahassee, Florida 32301
Position: Paralegal Specialist
Duties and Responsibilities: Perform investigations; work with clients on a variety of cases, assisted in criminal and civil matters, investigated accidents and injuries related to personal injury and worker’s compensation clients. Put together files, spoke with adjusters, and met with clients. I performed intakes on new clients, briefed the Attorney on cases. Also updated files and kept them current as well as files on cases that the Attorney had carried out his obligations.
Supervisors Numbers:
Joe Baker Jr. Elise Rice Melissa Howard Mark H. Zilberberg
850-***-**** 850-***-**** 850-***-**** 850-***-****
Executive Board Director Regulatory Supervisor Regulatory Supervisor Attorney at Law
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