Customer Service Call Center

Sonya Conn

**** **** **.

Douglasville, Ga. *****

C) 678-***-****

Email: ***********@*****.***

Experience

LKQ/Keystone

July 2020 July 2024

Customer service rep, Sales, Payments, Answering phone calls, Doing follow up on customer orders. Calls were at a call center on an acd phone line. AS400 system

PKS Paving

July 2019 to July 2020

Collections, customer service, answering phones, general office duties and some marketing.

Martin’s Resturant

Oct. 2016 to August 2019

Shift Leader, running store when manager not at store, helping run store and employees in a timely, friendly and productive manner. Making bank deposit, answering phone and greeting customers.

Ingles Supermarket

Jan. 2013 to April 2014 770-***-****

Started as part time cashier until May 2013 then moved to Bakery and became fulltime as 1st assistant (assistant manager). Lots pf public interaction.

Unemployed

June 2011 to Jan. 2013

PharMerica

Nov. 1999 to June 2011

866-***-**** Contact JB Thomas or David Willis

Secondary, Medicaid and private pay billing following HIPPA guidelines. AS400 system

Billed secondary claims to insurance companies such as BCBS, Aetna AARP, etc,

Many different Mediciads from A to Z. Collections and posting of money.

Also did follow up for the same and Hospice and private pay collections.

Filled in for the receptionists as well

Cleveland Electric

Dec. 1997 to Oct. 1999

404-***-**** Contact Susan Gurley

Billing and collections

Assisted in the billing for jobs done by electricians.

Filled in for the receptionists

All general office duties.

Regions Bank

Encoding Dept proofing check

Sept. 1994 to April 1996

Encoded checks to make sure tellers balance

Dr. Barry Clower

770-***-**** Front desk

March 1993 to July 1994 / 1990 to 1992

Answered phones, greeted patients, scheduled appointments

Did filing, pulled charts, collected money, traveled to others office locations

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