Customer Service Camp Counselor

KEZIA PRINCE

Jamaica, NY *****

929-***-**** - *************@*****.*** - WWW: Bold Profile

SKILLS

• Meeting Coordination • Emotional Support

• Critical Thinking • Workplace Safety

• Professional Appearance • POS System Operation

• Patience and composure • Complaint Handling

• Guest Relations

PROFESSIONAL SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. WORK HISTORY

06/2024 to 08/2024 Head Summer Camp Counselor

AMDA College and Conservatory of the Performing Arts – New York Ensured camper safety through vigilant supervision and adherence to established camp policies.

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Established a positive camp culture by modeling professionalism, enthusiasm, and respect at all times.

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Facilitated open communication between counselors, campers, and administration through regular meetings and checkins.

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Collaborated with other departments for the successful execution of special events and field trips.

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07/2023 to 08/2023 Summer Camp Counselor

YMCA – Jamaica, NY

• Monitored and enforced camp rules and regulations

• Educated campers through games and explorations

• Assisted campers with problem-solving and conflict resolution

• Developed creative strategies to engage reluctant participants in group activities. 06/2020 to 04/2023 Wait Staff Member

Applebee's Grill + Bar – New York, NY

Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.

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• Cultivated warm relationships with regular customers.

• Bussed and reset tables to keep dining room and work areas clean.

• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service. Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

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11/2022 to 01/2023 Seasonal Guest Service Associate Target – College Point, NY

Assisted other departments by stocking shelves, taking inventory, unloading deliveries

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• Generated reports on daily sales activities for management review Organized the store merchandise according to company standards while adhering to established policies and procedures

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Utilized problem-solving skills to resolve conflicts between customers or staff members in a diplomatic way.

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04/2019 to 03/2021 Cabin Cleaning Lead

Delta – Jamaica, NY

Developed effective communication skills while interacting with guests in a professional manner

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Successfully met tight deadlines by efficiently completing assigned tasks in a timely manner

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• Maintained accurate records of cabin inventory and supplies

• Adapted quickly to changing work environments and schedules with ease. EDUCATION

Expected in 06/2025 Bachelor of Arts: Teacher Education CUNY Queens College - NY

06/2023 Associate in Arts (A.A.) in English

Queensborough Community College - New York

AWARDS

• Student Government President 2022-2023

• 3.7 Gpa

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