Operations Manager Human Resources

Stevan Damjanov

Phone: 786-***-**** ; email: ******.**********@*****.***

Profile

professional, responsible, supportive: experienced working in fast-paced environments demanding strong interpersonal and organizational skills; detailed oriented, confident and poised in interactions with individuals at all levels; resourceful in completing projects.

Experience highlights

Problem-solving skills with the ability to analyze situations, identify existing or potential problems, and recommend solutions.

Ability to handle shifting and multiple priorities and demonstrate effective time management and organizational skills.

Professional demeanor, strong work ethic, discrete, resourceful and able to maintain confidential information

Ability to foster teamwork, working cooperatively and effectively with others to resolve problems.

Work experience

April 2024 – Present

QA Manual Testing Internship – Testpro

Performing various levels of testing, including functional, integration, system, browser and user acceptance testing (UAT)

Interpreting test results, compare them to established specifications and make recommendations regarding data release suitability

Writing bug reports performing Ad Hock testing

Creating test cases and test execution in Jira

Performing Ad Hock testing on Wire app on Android and Apple mobile devices

Creating requests with different methods in Postman

Feb 2019 – Present

Operations manager – Ontrac

Providing drivers with coaching and feedback and completing administrative tasks

Communicating with drivers at the beginning of their shift providing necessary information related to company focuses and work processes.

Ensuring drivers receive proper training to demonstrate mastery of required tasks and procedures.

Participating in hiring and recruiting of new drivers.

Partnering with Human Resources to address performance and disciplinary matters.

Communicating with Brokerage team regarding necessary adjustments to delivery route or schedule in order to meet customer needs and maintain safe operations.

Jun 2016 – Feb 2019

NCR – Help Desk Specialist

Providing remote technical support

Staying aligned with NCR engineers and collaborate on resolution of tickets and identification of root cause of incidents

Ordering replacement parts

Performing daily monitoring of all applications and data links

Education

Bachelor’s Degree - Field: Hotel Management, specialization: Hospitality, 2008 – 2011.

The College of Hotel Management, Belgrade, Serbia

Skills

Computer: Jira, Postman, Basic SQL, Microsoft Office (Excel, Word, Power Point)

Languages: English (fluent), Spanish (intermediate), Italian (intermediate)

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