Asset Protection Customer Service

Don Harris

331-***-**** ********@*****.*** Bellwood, IL 60104

PROFESSIONAL SUMMARY

Proven asset protection specialist with a track record of enhancing security measures for Walmart in Chicago, Illinois. Leveraged expertise in palletizing and exceptional problem-solving abilities to significantly reduce loss. Demonstrates strong communication and PPE compliance, ensuring safety and efficiency in high-stakes environments. SKILLS

Palletizing Pallet Construction PPE Compliance Problem-Solving EXPERIENCE

ASSET PROTECTION INVESTIGATOR, Chicago, IL

Walmart, May 2024-Present

• Knowledgeable about safety protocols and emergency response plans.

• Demonstrated success enforcing rules and regulations pertaining to asset protection.

• Adept at using various investigative tools such as databases, online resources.

• Expertise in analyzing surveillance footage to detect suspicious activities.

• Excellent communication skills both written and verbal.

• Proven track record of making sound decisions quickly in critical situations.

• In-depth knowledge of relevant laws, regulations, and industry best practices related to asset protection.

• Proficient in conducting investigations, interviewing witnesses, and gathering evidence.

• Ability to maintain confidentiality when handling sensitive information.

• Strong interpersonal skills with the ability to interact effectively with individuals at all levels of an organization.

• Developed comprehensive risk management strategies to protect assets from theft or damage.

• Highly adept at providing customer service while ensuring compliance standards are met.

• Able to work under pressure while remaining composed in stressful situations.

• Skilled in implementing effective loss prevention policies and procedures.

• Proficient in operating CCTV systems and other security equipment.

• Capable of working independently or collaboratively within a team environment. VAN DRIVER, Chicago, IL

BNSF RAILROAD, June 2023-May 2024

• Performed daily pre-trip vehicle inspections to ensure safety standards were met.

• Managed time effectively by planning out routes ahead of schedule to meet tight deadlines.

• Drove Engineers to and from their designated Trains

• Maintained a clean working environment by keeping the interior of the van neat and organized at all times.

• Successfully completed required paperwork accurately and efficiently upon completion of each trip.

• Effectively communicated with customers, colleagues, and supervisors while on the job.

• Utilized GPS systems for route navigation purposes.

• Monitored weather conditions regularly while en route to adjust plans accordingly if necessary.

• Demonstrated strong problem solving skills when faced with unexpected situations or delays on the road. FORKLIFT OPERATOR, Forest Park

Post Office, April 1983-June 2023

• Maneuvered forklift over and around loaded pallets, boxes and other materials

• Moved freight, stock and other materials to and from storage and production areas and loading docks

• Maintained current forklift training and certification as required by company policies

• Communicated with supervisor and other warehouse staff to coordinate work

• Inspected lifts before use to prevent damage to goods

• Transported material to correct locations and documented inventory changes

• Used handheld scanners for warehouse management system compliance

• Checked shipments for damaged or incorrect items

• Reported safety and quality issues to management

• Operated power material handling equipment to accurately select and palletize loads

• Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash

• Tracked materials moved for stocking purposes and to complete logs for management

• Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment

• Relocated goods from dock area to appropriate storage locations

• Secured loads on pallets to minimize damage and worker injuries

• Communicated with team members to coordinate efficient and accurate movements

• Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas

• Moved levers or controls of lifting devices to load, unload or stack material Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas

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• Positioned lifting devices to secure material or products for transport to designated areas

• Inspected product load for accuracy to foster timely and complete delivery Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action

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Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor

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• Scheduled or performed needed maintenance on equipment to promote longevity of use. MILITARY POLICE OFFICER, Mannheim

US Army, June 1979-August 1982

• Enforced military laws and regulations

• Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance

• Completed regular patrols of assigned areas within operations areas

• Managed law enforcement, criminal investigations, safety protocols and civil disturbances

• Diffused hostile situations with effective negotiation techniques

• Monitored and investigated suspicious persons, situations and unusual activities Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations

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• Mitigated risk with immediate emergency response security

• Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports

• Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion

• Facilitated conflict-resolution by implementing protocols and investigating issues through resolution Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access

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Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies

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• Managed CCTV, access control, security lighting, gate systems and incident management systems

• Transported dignitaries, government officials and criminals between stipulated locations

• Assisted brigade staff judge advocate with trial preparation for pending courts martial. DATA ENTRY PROCESSOR, Chicago

Robert Half Accountemps, January 1977-June 1979

• Identified, corrected and reported data entry errors Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies

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• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits

• Completed accurate and efficient data entry and database updates to support business operations Reviewed incoming forms and records to validate and verify reported data, assisting in quality assurance procedures by calling attention to improper reporting and suggesting improvements

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• Identified errors in data entry and related issues by mentioning to supervisors for resolution

• Responded to daily inquiries and requests within mandated timeframe to meet deadlines

• Documented data entry completions in corresponding logbooks

• Compiled data from source documents prior to data entry

• Scanned and stored files and records electronically to reduce paper files and secure data

• Reviewed database entries to verify regulatory compliance

• Revised standard operating procedures to reflect current practices Input client information into spreadsheets and company database to provide leaders with quick access to essential client data

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• Transcribed data after verifying information to deliver projects with [Number]% accuracy

• Monitored updates to company databases and corrected identified errors

• Sorted source documents and organized to be filed. EDUCATION

HIGH SCHOOL DIPLOMA, IL

Paul Laurence Dunbar High School, June 1979

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