Customer Service Department Manager

April L. Munoz

San Angelo, Texas 325-***-**** **********@*****.*** & **********.****@*****.***

Professional Experience

Department Manager July 2021-Present

H-E-B San Angelo Texas

Maintains and processes ordering products for the department

Manages day to day operations for the department to include customer satisfaction

Creates and maintains schedules for department employees

updates financials, plans holiday events

Builds effective relationships with employees so they have the confidence to perform their job duties

Training & Development Coordinator April 2019- July 2021

The Esperanza Clinic San Angelo, Texas

Trains new hires to become successful long-term employees

Trains existing employees on software upgrades and updates

Creates and maintains training guides for the clinic to use as a step and action

One of two individuals to oversee, train, and deliver training for a new registration system for patients

Worked closely with the providers and HR staff to determine the needs of the employees and patients

Cashier/Backup Bookkeeper

February 2017 – June 2019

The Home Depot

San Angelo, Texas

Anticipated customers’ needs and assisted with finding products in the store

Completing customer transactions upon checkout

Cash handling, change orders, and deposits for the store, opening and closing store cash procedures

Performance Specialist II-Trainer

February 2002 - February 2018

Health Care Service Corporation-Blue Cross Blue Shield

San Angelo, Texas

Conducted new hires or incumbent employees training curriculum for claims, customer service on individual or group policies which includes traveling within 5 HCSC states

Processed I-9 documents and updates for employees

Delivered new employee orientation including benefits such as insurance, 401K, workman’s compensation

Consultant to the business to create new innovative ways to increase production and improve quality stats for employees

LMS experience/training

Conducted analysis on new hires for quality improvement methods and techniques

Maintained effective relationships with new hires in order to receive appropriate and detailed feedback

Education

Angelo State University, Norris-Vincent College of Business

Expected

Masters of Business Administration

Graduation May 2023

Angelo State University, Norris-Vincent College of Business

December 2019

Bachelors of Business Administration

Howard Community College

May 2010

Associates of Applied Science Accounting

Skills

Microsoft suite

Outlook

Jabber

LMS Training software

HR I-9 processing

Tableau software

Benefits for insurance, New Hire training

Accounting

Customer Service

Workforce Manager

FinNet

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