Customer Service Line Cook

Kenneth Hightower

Peoria, IL *****

********@*****.***

+1(309) 472- 9582

With formal culinary training and a deep-seated passion for the restaurant industry, I bring a wealth of experience and dedication to every role I undertake. My background in customer service complements my culinary skills, allowing me to create memorable dining experiences while fostering strong relationships with guests and team members alike. I am committed to putting my best foot forward, consistently striving for excellence and delivering 100% in everything I do. I thrive in fast-paced environments and am eager to utilize my skills to contribute to a dynamic restaurant team, ensuring every dish and service reflects the highest standards of quality. Authorized to work in the US for any employer

Work Experience

Line Cook

IHOP-Peoria, IL

August 2017 to October 2024

• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines

• Maintained a clean and organized work station, following sanitation guidelines at all times

• Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning

• Adhered to portion control guidelines while plating dishes for consistent portion sizes

• Followed all food safety regulations including temperature monitoring and labeling of prepared foods

• Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality

• Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately

• Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers Production Worker

Rivian-Bloomington, IL

November 2023 to June 2024

• Distributed automotive parts and components to designated areas of the assembly line based on production schedules and team requests

• Maintained organized inventory storage, ensuring all parts are easily accessible and properly labeled

• Collaborate closely with assembly line teams to anticipate parts needs and address any shortages promptly

• Utilize inventory management systems to track parts distribution and maintain accurate records

• Conduct regular inventory audits to monitor stock levels and report discrepancies to management

• Ensure compliance with safety protocols during the handling and transportation of parts

• Assist in loading and unloading shipments, following best practices for safe handling

• Support continuous improvement efforts to enhance efficiency in parts distribution processes Store Clerk

The Hookup Fashion-Peoria, IL

November 2010 to June 2018

• Greeted and assist customers in a courteous and professional manner

• Provide product knowledge and recommendations to enhance the customer shopping experience.

• Maintained a clean and organized sales floor, ensuring merchandise is properly displayed

• Assist with inventory management, including receiving, tagging, and restocking items

• Process transactions accurately using the point-of-sale (POS) system

• Handle customer inquiries, returns, and exchanges efficiently.

• Support visual merchandising efforts to maintain appealing store displays

• Collaborate with team members to achieve sales goals and provide excellent service

• inventory

Education

GED

Sullivan - Chicago, IL

September 2002 to June 2006

Certifications and Licenses

Driver's License

Southside Mission Culinary Arts Program

Present

• Identified flavors and flavor development

• Creative menu planning and successful food pairing

• Learned knife skills, blade styles, and butchering techniques

• Plating presentation of entrees, salads and desserts

• Food safety skills

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