Customer Service Patient Care
Resume:
Hannah Hall
Miamisburg, OH *****
**********@************.*******.***
Diligent and detail-oriented healthcare professional with 12 years of experience in patient care and customer service. Proven track record in ensuring patient satisfaction and coordinating care with healthcare professionals. Skilled in food handling and inventory management. Proficient in cash handling and cashiering.
Authorized to work in the US for any employer
Work Experience
Health tech
Dayton Veterans Medical Center-Dayton, OH
February 2022 to January 2024
1. Collaborated with healthcare professionals to ensure coordinated care for patients with specific dietary requirements or conditions
• Assisted in the preparation and delivery of nutritious meals to patients, ensuring adherence to dietary restrictions and preferences
• Monitored food inventory levels and communicated supply needs to appropriate personnel for timely replenishment
• Participated in team meetings to discuss menu planning, feedback from patients, and improvements in service delivery
•
Ambassador
Dayton Veterans Medical Center-Dayton, OH
October 2017 to 2022
• Provided exceptional customer service as a patient ambassador, ensuring a positive experience for all patients and their families
• Addressed patient inquiries and concerns promptly, demonstrating strong problem-solving skills and empathy
• Developed strong relationships with frequent visitors or long-term care residents, fostering trust and loyalty towards the healthcare facility
• Followed proper food handling procedures to maintain quality and safety standards
• Provided excellent customer service by responding promptly to patient requests and inquiries regarding meal options
Retail Sales Associate
Dayton Veterans Medical Center-Dayton, OH
February 2016 to October 2017
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Developed strong understanding of products' features, enabling effective communication with customers
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail Education
GED
Arkansas State University - Newport
Skills
• Cashiering
• Cash Handling
• Packaging
• Food Handling
• Retail Sales
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