Customer Service Accounts Receivable

LN

LACEY NISSEN

*************@*****.*** 1-262-***-**** Waukesha, WI 53186 WWW: Bold Profile

Well-rounded Small Business Owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with 6 years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Problem Identification

User Acceptance Testing

Technical acumen

Data-driven decision-making

Technical expertise

Customer Empathy

Product Planning

Key relationship development

Business Analysis

Problem resolutions

Risk Assessments

Competitive Analysis

Product issue resolution

Little Moons Crystals LLC Oconomowoc,

WI

Product Owner

04/2018 - Current

Gathered and prioritized product requirements from stakeholders. Analyzed customer feedback to identify areas for improvement. Developed user stories, acceptance criteria, and mockups for new features. Provided guidance on best practices in Agile software development processes.

Coordinated release planning activities including feature sets, launch dates, marketing campaigns.

Outlined new feature plans and specifications.

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions. Oversaw team resources and allocated assignments.

Planned advertising campaigns for online, print and other mediums. Developed marketing strategies based on corporate objectives and market trends.

Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.

Negotiated with vendors to obtain most cost-effective pricing for product distribution.

Coordinated marketing events for showcasing product and service offerings.

Marketed products and services at tradeshows and promotional events. Prepared marketing campaign budgets with finance personnel. Summary

Skills

Experience

Created marketing policies and procedures, evaluating and revising to maximize team efforts.

Developed business plans and strategies to grow small business. Created budgets and monitored expenses to stay within budget limits. Negotiated contracts with vendors, suppliers, and customers. Designed customer loyalty programs to increase sales revenue. Cultivated relationships with key stakeholders in the industry. Implemented efficient processes for ordering inventory and tracking deliveries.

Collaborated with marketing team to design promotional campaigns across multiple channels.

Oversaw daily operations of small business including customer service and financial management.

Established partnerships with other businesses in related industries for mutual benefit.

Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.

Ensured compliance with applicable laws and regulations while running the business.

Resolved conflicts between staff members and customers when necessary. Monitored customer feedback and implemented changes based on their suggestions.

Identified new technologies that could be used to improve efficiency and productivity.

Provided support services such as technical assistance or troubleshooting issues for clients.

Photographed products for sale and posted pictures online to increase visibility and showcase current product availability. Researched similar businesses to determine competitive advantages. Met with service vendors or product suppliers to facilitate delivery. Designed detailed business plans to outline finances, goals and operations of company.

Trained, coached and mentored employees to facilitate safety and consistent quality of work.

Studied business laws to comply with legal and administrative requirements.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Formed and sustained strategic relationships with clients. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Structured HR consulting services to support clients during organizational developments and changes.

T-Roy Trucking Waterloo, WI

Office Assistant

01/2018 - 12/2021

Greeted visitors, determined their needs and directed them to the appropriate personnel.

Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies. Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records. Despatched Drivers in a 12 Truck fleet

Performed safety inspections

Collected payments, issued receipts and updated accounts to reflect new balances.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Proofread and corrected correspondence and reports for error-free documentation.

Answered telephones, directed calls and took messages. Maintained and updated filing, inventory and database systems, manually or using computer.

Communicated with customers, employees and vendors to answer questions and address complaints.

Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Troubleshot office equipment, computer hardware and software issues. Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Schwefels Restaurant Oconomowoc, WI

Line Cook

03/2014 - 04/2020

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Cleaned food preparation areas, cooking surfaces, and utensils. Stocked and restocked kitchen supplies as needed.

Managed kitchen when needing to

Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

Performed basic knife skills such as dicing onions or slicing meats. Followed health and safety standards to ensure safe working environment for employees and customers alike.

Monitored product freshness and rotation dates to maintain quality assurance standards.

Assisted in prep work such as washing vegetables or butchering meat when needed.

Communicated effectively with other staff members regarding orders and menu changes.

Plated dishes according to restaurant presentation standards before delivering them to customers.

Responded quickly to any customer complaints or concerns about their dining experience.

Cooked multiple orders simultaneously during busy periods. Operated fryers and grills according to instructions to maintain safety and food quality.

Set up workstations with needed ingredients, utensils and cooking equipment.

Washed and peeled ingredients to prepare for different meals and recipes. Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance. Assisted in preparation of menu items ranging from burgers to sandwiches.

Prepped garnishes to reduce wait times during lunch and dinner rush. Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.

University Wisconsin- West Bend West Bend, WI

Associate of Science

Education and Training

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