Customer Service Representative

Sherri Hensley

**************@*****.*** SAGINAW, MI, US +1-810-***-****

WORK HISTORY

Doordash Driver at DoorDash

****-**-** - ****-**-30(4 Years)

Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays

Maintained a clean driving record throughout employment tenure Efficiently handled cash transactions when required for COD (Cash on Delivery) orders Utilized GPS navigation systems or maps to determine optimal routes for deliveries Ensured the safe handling and transportation of fragile or perishable items Maintained accurate records of deliveries, including time of delivery, recipient s name, and any special instructions

Delivered packages and goods to customers in a timely and efficient manner Customer Service Representative at Value World Thrift 2018-08-01 - 2019-04-30(1 Years)

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

Upsold additional products or services to customers based on their needs and preferences Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

Customer Service Representative at Family Dollar-Waterford 2015-04-01 - 2016-06-30(1 Years)

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

Built rapport with customers through active listening, empathy, and personalized interactions Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

Upsold additional products or services to customers based on their needs and preferences Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Customer Service Sales Consultant at Afni-Tucson

2011-02-01 - 2015-05-31(4 Years)

Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner

Consistently met or exceeded sales targets by effectively promoting products or services to customers based on their needs and preferences

Built strong relationships with customers through active listening, empathy, and personalized recommendations, resulting in XX increase in repeat business Utilized product knowledge to educate customers on features, benefits, and usage of various products or services

Collaborated with the sales team to identify opportunities for upselling or cross-selling additional products or services to existing customers

Managed customer accounts by maintaining accurate records of interactions, transactions, and followup activities using CRM systems

Resolved escalated customer complaints promptly and effectively, ensuring a positive resolution for both the customer and the company

Participated in regular training sessions to stay updated on new products, industry trends, sales techniques, and best practices for delivering exceptional customer service Contributed valuable feedback from customers regarding product preferences, concerns, or suggestions for improvement to inform future business decisions Demonstrated strong communication skills through clear articulation of product information as well as persuasive selling techniques tailored to individual customer needs Office assistant at Uncle Bobs Self Storage

2004-05-01 - 2005-05-31(1 Years)

Maintained electronic and physical filing systems to ensure easy retrieval of documents Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information

Handled incoming calls, took messages, and directed inquiries to appropriate staff members Performed general administrative tasks including photocopying, scanning documents, mailing letters packages, etc

Maintained confidentiality of sensitive information while handling employee records or company- related documents

Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes

Improved customer satisfaction through prompt response times via phone email resulting in a XX increase in positive feedback ratings

Maintained accurate records of office expenses budgets ensuring adherence to financial guidelines

Managed office calendar scheduling conflicts to optimize time management for executives EDUCATION

Salt lake community college - Bachelors Degree

Graduated 1989-01-01

Business administration office

Bryman school of travel and tourism - None

Graduated 1996-01-01

Travel and tourism

SKILLS

Customer service, 40 years

LANGUAGES

English, Advanced

ABOUT ME

I have a drivers license

I have management experience: 1 years

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