Behavioral Health Technical Support
Resume:
Thomas Labrusciano
**** ****** ****** · Philadelphia Pa. 19111
(
215-***-**** Cell - Email: ************@*****.***
Objective
To obtain a challenging position in the computer field for utilizing and expanding my current skills and talents. To affiliate with an organization that can provide me an opportunity to grow both professionally and personally.
Experience:
IS Administrator
Fairmount Behavioral Health
561 Fairthorne Ave
Philadelphia Pa 10128
January 2020 to Present
As the role of the IS Administrator I support 600 users
Oversee local IT operations and ensure smooth running of IT systems
Lead and manage the local IT team
Provide ongoing support and guidance to the local staff and IT team.
Follow and implement corporate IT policies and procedures, including security protocols and disaster recovery plans
Stay up to date with the latest technology trends and innovations, and recommend solutions to improve efficiency and effectiveness
Collaborate with other departments to identify and address their IT needs, and provide technical support and training as needed
Manage IT projects from start to finish, including planning, execution, and testing
Examples: New Cerner Roll Out in 2022, CCTV Camera System, Installation of Network Cabling, Reimaging of all Pcs and Laptops after Ransomware Hack of 2020
Delegate Tickets and Tasks
Responsible for ordering all IT Equipment and handle warranties and break fixes
Reimaging of pcs and laptops
Managing our SharePoint Homepage
Work directly with the CEO, COO, CFO, CNO, Doctors, Directors, and Nurses
Responsible for setting up and managing Classroom and Training Pcs
Assist with new user setups and moves
Manage Avaya Phone System
Manage and install Kronos Clocks
Administrator of TigerConnect
Trouble Office 365, OWA, placing ACR’s (Access Control Request) and all software
VIP Access, Cisco Connect, Exchange admin, Citrix, Solar Winds, Altiris, Kronos, First Net Cell Phones used for Tiger Connect, Concord eFax, Manage Zoom accounts & Lab Corp Printing Support
Assist with Lan and Wan Issues, Installation of Network equipment, AP’s Cisco Catalyst 9220 Router’s, Patch Panels, APC Battery Backups
Strong knowledge of Windows 10
ACTS Retirement Life Communities
Normandy Farms Estates
9000 Twin Silo Dr, Blue Bell, PA 19422
January 2nd 2019 to January 2020 (Contract)
Technology Services LLC
401 W THIRD ST STE 2
MOORESTOWN, NJ 08057
Roaming technician responsible for assisting all staff members at 6 locations in PA,
Troubleshooting Applications, Hardware issues, Desktops, Laptops, iPods, iPads, iPhones, Network printers, Installing Badge Printers, replacing Windows 7 OS with Windows 10 OS, troubling shooting VOIP Cisco and Mitel Phones. Network connectivity issues, Tracing network cables from wall jacks to the switch, MS Office 365 and utilizing Lansweeper to remotely connect to user's pc's. PCC "Point Click Care'', Sales Force, Practice Fusion and Resource Enterprise "CareTracker" and Assisting Residents with IT Issues and Holding Training Workshops for the Residents.
IT Support Specialist
Marks, O’Neill, O’Brien, Doherty & Kelly
One Penn Center
1617 John F. Kennedy Blvd.
Suite 1010
Philadelphia, PA. 19103
October 2nd 2017 to June 14th 2018
New user setup and start to finish, Active Directory ver.6.1, MS Office 2013, Exchange Server 2010, Worldox GX3 Documentation System, Legal Insight, Aboutime (Time Keeper), DBText for Inventory, Litescript for imaging pcs, Call-em-all, Mimecast, Barracuda, RSA, Bomgar to connect to pc's off the network, VNC, Citrix, NXB and 3CX Phone System, Troubleshooting network printer
Weber Gallagher
IT Support Specialist
2000 Market Street
Phila. Pa 19103
September 6th 2016 to September 29th 2017
Setup up new user from start to finish, Active Directory
Outlook exchange 2010 – Creating account, providing mailbox access
Create Signatures, Adding and troubleshoot users in ATO Filing System (Aderant Total Office)
Take calls, Walk ups and Walk arounds, TroubleShoot network printer, place calls when needed
Order Ink for all Printers, Update the Intranet Site,
Troubleshoot Citrix issues, local workstation, remote connections, Pc and Mac
Setup users with Big Hand, troubleshoot Big Hand issue on local pc and mobile devices
Setup Tandberg Meetings and Zoom Meetings, Support and install Nuance PDF
Update Software on end user’s pc’s, Cisco VIOP, Display Name Changes, VM password reset and troubleshooting, Create Documentation for IT Staff and End User for Trouble Shooting or How too
Provide Laptops when requested, check out and in, Responsible for End User Moves
Troubleshoot Hardware issue
American Realty Capital
106 York Rd
Jenkintown, PA 19046
March 31st 2015 to September 2, 2016
IT Support Analyst
Supporting 750 Internal and Remote User’s
VMWare, UNIDesk Management, Creating UNIdesk Accounts, vSphere Client, Cisco Agent, Cisco Unified Messenger Console, Cisco VPN, Good Mobile Control, Screen Connect, Nuance PDF Converter 7.2, Adobe Connect, MRI Password Reset, Active Directory Windows Server 2008R, Barracuda Archiving, Imaging Laptops, PC’s & Tablet’s, Troubleshooting Cisco IP Phones, Wyse Boxes (Zero Client), Docking Stations, Network Connectivity, Installing, TroubleShooting and Replacing Wireless Headsets, Android, iPhones, iPads and Dell Venue Pro’s, Windows 7, 8 & 10, MS Office 2013, MS Office 2016, Office 365, Desk Side Support, installation & troubleshooting Bloomerberg, Score, MRI and SpreadSheet Server, Software installations, New Users Setup, Retrieve Equipment after Terminations and Create Documentation for SharePoint and for Solutions in Service Desk
Buchanan, Ingersoll & Rooney: (Law Firm)
50 South 16th Street
Philadelphia Pa 19102
June 9th 2014 to (February 17th 2015 Contract Ended)
Mondo Resourcing & Staffing Agency
IT Support Specialist
Supporting over 250 Attorneys & Employees at 4 satellite locations
Responsible for 4 remote locations, primary office is Philadelphia
Interact with Internal Attorney’s, Staff & Vendors
Answer trouble calls and provide support via telephone (10% calls), Email & Walk ups
Setting up Conference Meetings (BlueJeans) Audio, Video using Polycom & Crestron Remotes & PowerPoint Presentations
Moves/Adds/Changes, Maintain inventory of all hardware onsite
Phone programming/password reset/troubleshooting phone issue
NEC (MAT Version R18 2.09), OCTEL Communications
New account testing and setup, New user training - login and phone
Troubleshooting laptops, pc’s, network printer & installing software & hardware
Reimaging Laptops and Pc’s, Troubleshooting Citrix – iPhone/iPad/PC/Laptops/MAC and Androids devices, XenMobile Device Manager, VMWare
Tracking issue using FOOTPRINTS Ticketing System
Other responsibilities as assigned by IT Department such as Run Updates Using Wininstall10, Installing Dell Poweredge Servers R430 & Manually Configure & TroubleShoot Network Outages on Extreme Switches, Tracing and Re-Wiring Network Cables. Swapping out UPS and Battery Replacements
Active Directory, Microsoft Office 2010, eDoc (Document Management System)
PROXY Pro Master (Peer to Peer Hosts) Remote connection
Duane Morris LLC: (Law Firm)
30 South 17th Street
Philadelphia Pa 19103
July 15th 2013 to June 6th 2014
Helpdesk Customer Support Analyst:
Supporting over 700 Attorneys and 600 plus employees World Wide
MS Office 2010, Microsoft Lync, FileSite DM (Document Management System)
Milan - Used for Documents and Workspaces, DTE Axiom Everywhere v.13.4.1.4075
Postini, Payne Group Assistant, Ticketing System (Help Trax), Citrix, VMWARE, Adobe,
Interaction 6.1 - Version 6.10.33, Biscom FTP
AD Photo Edit (Used for adding user's pictures to AD & Outlook)
HD Admin Tool (A tool based off Active Directory) allows you to pull up user's, Change password, add to Members Groups, Check their Exchange account and General information such as Name, Location, Phone and Fax.
Saul Ewing LLC: (Law Firm)
1500 Market Street
Philadelphia, Pa 19102
September 4, 2007 to July 12, 2013
Helpdesk Customer Support Analyst:
Supporting 600 Citrix users in 9 locations
Phone Support and Desk Side Support
Supported Apps:Track It 6.5 (InTuit) – Admin, Accuroute Web Client,
Adobe Full Version and Reader, DM Extensions (Hummingbird), DOCS Open, PDFDOCS
PDFDOCS Form Filler, PDFDOCS Compare Docs
Ultra VNC, Room Tracker, Document Number Converter (DM Docs),
Elite WebView, Interaction, Delta View, Meta Data
Blackberry Manager Server - Blackberry Enterprise Server
Active Directory, VMWARE, RSA Authentication Manager (Key Fobs),
MS Outlook Suite 2003, 2007 & 2010 (Word, PowerPoint, Excel and Outlook)
Symantec Endpoint (Anti-Virus Protection)
LexisNexis - Casemap & Timemap (Litigations)
Supporting, Droid, iPhone and iPad - setting up exchange account
iPad setting up Remote connection using Citrix Receiver
Hardware issues, re-imaging Pc's
Troubleshooting Local Printers & Network Printers
Aramark – (Apex: Consultant)
1717 Arch Street
Philadelphia, PA
March 5, 2007 – Ending August 31, 2007
Helpdesk Customer Support Analyst:
Supporting over 200,000 employees in the US, Canada & Puerto Rico
100% Phone Support, Over 500 calls a day in the Service Center
Ticketing system: Peregrine Version 5.1.2 & 6.2
Troubleshooting Desktop & Laptops, Hardware and Software Issues
MS Office Suite 2003, IE 6.0, resetting password in Active Directory
Troubleshooting VPN, LAN and Sprint Dial up Connectivity
Utilizing Secure Meeting & Pc Anywhere
ADP Enterprise eHRMS version 2.0
Utilizing and troubleshooting (BES) Blackberry Device Manager Application Version 4.1.1.9,
Oracle - E-Business Suite
Check Point Integrity Flex version 6.5
Ad-Aware and Symantec Antivirus, Internal Website Support
NCO Financial
507 Prudential Drive
Horsham, PA 19044
January 5, 2004- February 1, 2007
Helpdesk Customer Support Analyst:
Senior technician
Supporting over 25,000 employees worldwide. Fielding incoming customer questions and issues received via the web and/or 1-800 support line and following them through to resolution using Track It 6.5 version. Responsible for creating Exchange Accounts & NT accounts using Exchange 2003. Password resets using Active Directory and Hyena. Responsible for creating CRS, CUBS and FACS accounts on different directories using UNIX program. Emulators used were, PROCOMM and Hummingbird. Use Remote desktop to connect to terminal servers. Responsible for monitoring the network using a program called Open View. Supporting RSA SecurID Tokens for Access to VPN, Dial up, OWA and Web Portal Access.
PDI
520 Virginia Drive
Fort Washington, Pa 19037
April 7, 2002 to December 31, 2003
Helpdesk Customer Support
3rd level technician
Supporting over 4,000 reps, on GSK, AstraZeneca, Digene, Bayer, Smith & Nephew, Novartis, Allergan and Abbott contracts. Also supporting Division Managers, Regional Managers, Vice Presidents, and the President of the company. Responsible for in house desk side support, exchange server administration, User account administration, testing new software before deployment, taking live calls, setting up appointments, supporting MS Office, Windows XP, NT 4.0, Novell Netware, Windows 2000 professional, Windows 98, Dial up, Broadband, TCP/IP, local printer and network printers. Pc Anywhere for remote access, Hyena, PeopleSoft, Exchange server, User manager, Citrix server, Track It ticketing software, Dialer and VPN Client.
ARBROS Communications
1760 Market Street
Philadelphia Pa
July 9, 2001 to Oct 11, 2001
Implementation Specialist
Single point of coordination for Voice, Data, and Switch Services.
Manages all aspects of service delivery through multi-task coordination of internal and external technical, provisioning and testing teams.
Interfaces with LEC and CLEC partners to deliver service in a timely and accurate manner. Works closely with Account Executives to ensure customer requirements and expectations are met and exceeded. Tracks and reports project progression to facilitate timely activation and accurate revenue realization.
Broadwing Communications
504 Interchange Blvd.
Newark, Delaware 19711
May 1, 2000 to July 5, 2001
Internet NOC Technician
Monitor nationwide fiber network utilizing monitoring tools such as HP open view.
Configure customer CPE per Broadwing specifications for ATM/Frame, DSL, and
Dedicated Private Line circuits, T1 and T3. Perform maintenance IOS upgrades
to Cisco 7500, 12000 & 3600, series routers and Catalyst 5500 switches.
Assist in testing new products such as VPN and voice over IP.
Provide training and supervision for lower-level NOC technicians
and Customer support. Used Remedy for a tracking system. Engage ISP's, LEC's and CLEC’s in resolving network outages.
Provide customer assistance in setting up DNS records with various
Registry and ensuring proper resolution within Broadwing's name servers.
Assist customers with proper LAN configuration with regards to public and
Private IP addressing & routed protocol optioning.
Suburban Cable @Home
New Castle, Delaware 19720
MAY 3, 1999 to April 26, 2000
Customer Satisfaction Specialist Internet
This position is responsible for troubleshooting Suburban @Home ISP services via
Automated telephone system. Responsibilities also include troubleshooting
Internet browsers Microsoft Internet Explorer, Netscape Navigator, PC hardware,
Software, Windows '95/98, Macintosh & NT, IP addresses, TCP/IP stacks, Cable
Modems, Dial up modems and Outlook Express.
Education
DPT Data Processing Training New Wave Computer Training
Welsh Rd & Willits Rd 2708 Commerce Way Suite 202
Philadelphia Pa. Philadelphia Pa 19154
C.N.E Training Admin CCNA, CCNP & Solaris
March 10, 1998 to November 23, 1998 April 2002 to October 2002
New Horizons Computer Learning Center
565 East Swedesford Rd,
Suite 100, Bay Colony Executive Park Certification
Wayne, PA 19087 C.N.A. (Novell NetWare 4.11
ITIL 2011 Foundation Training Course
July 20, 2015 to July 22, 2015
Technical Skills
Proficient in Windows 95, 98, NT 4.0, 2000 Professional, XP, VISTA & Windows 7, 8 & 10 operating systems, MACS, Androids and Handheld Devices, MS Office 2003, 2007, 2010, 2016
Experienced in Installation of hardware & software on laptops and desktops
Installation and configuration of peer to peer and client/server networks
Installation and configuration of routers
Configuration and troubleshooting of printing environments
Upgrades and troubleshooting networks hardware/software
Network administration
Contact this candidate