Customer Service Patient Access
Resume:
DEBRA NELSON
Patient Access Representative skilled and educated in computers, software, office
equipment, and positive customer service. Proven capability of mastering new software and technology. Ability to work comfortably and efficiently within a challenging and changing environment, exercising flexibility and teamwork. Maintain confidentiality, security, and integrity for management of information according to policies and procedures. Attention to detail, organizing and time management skills.
Plainfield NJ,07063
*************@*****.***
EXPERIENCE
RWJ Barnabas Health, New Brunswick — Patient Access Rep July 2022 - PRESENT
Greeting and assisting patients and visitors in a timely and courteous manner, providing excellent customer service at all times.Verifying all insurances, making sure services are covered and in-network, running medical necessity for all Medicare patients using EPIC system and CPT procedural coding, determining the expected cost for clinical/outpatient services being rendered, discussing financial responsibilities and obtaining payment.Explaining a variety of admission forms and policies, acquiring signatures for consent forms, medical billing and treatment, appeal, Physician services and other important documents.
Ave Recovery Case Manager, Mayland — Behavioral
Counselor
September 2021 - June 2022
Assessing the client's rehabilitation or habilitation potential, and preparing, modifying and maintaining a case plan, records of services provided, and client progress.Performs administrative duties including completing, documenting and maintaining consumer records, progress reports, and budgets for the waiver program. Acts as a liaison to outside agencies including universities, colleges, local school systems, hospitals, prisons, state agencies, and community rehabilitation programs. Monitored clients self- administration of prescription and over the counter medications. Arc Of Hunterdon, Flemington,NJ —Direct Support
Professional/ House Manager
August 2016 -July 2021
Provides direct assistance to clients with physical and intellectual disabilities with the goal of assisting them to integrate into their communities. Administering medication per instructions. Assists clients with bathing, grooming, feeding and light housekeeping. Implements behavioral support plans for participants to reduce inappropriate behavior. Assists clients with transportation, grocery shopping,using telephone and money management.
SKILLS
. Certified Clinical Medical
Assistant
. Certified Clinical
Phlebotomist
. Abuse and Neglect, Overview
of DDD
. Budget Training for Finances
Housekeeper Patient Sitter.
Review of Service, Billing
System.
. Mobility Assistance Vehicle
Technician Certification New
Jersey Department of Motor
Vehicle Defensive
. Driving Course and CDL
Class B Endorsement (MATV)
Dispatcher/Scheduler
. Certified by Somerset
Medical Center/Trinitas
Hospital to administer
Glucose Testing
. Certified by the Red Cross
and the American Heart
Association to administer CPR
and First Aid
. Certified by Trinitas Hospital
to administer Non Violent
Crisis Intervention/Restraint
. Certified by Trinitas Hospital
to administer
Electrocardiogram and
perform Phlebotomy
Trinitas Hospital, Elizabeth NJ– Mental Health/ Mica Counselor May2002-November 2016
Provided a group therapy atmosphere for the Mentally Ill and Chemically Addicted, the Developmentally Disabled, and Mentally ILL adults and adolescents in accordance to treatment recommendations in a short term care facility. Write progress notes on assigned patients. Assisted in some physical activity as required ( Restraining and participation in recreational activities). Implemented support and crisis intervention to patients when needed Performed Electrocardiograms, vital signs, and phlebotomy. Collected urine and blood samples, assisting with diagnostic test as assigned by a physician or nurse and transport patients to schedule in hospital appointments. EDUCATION
Attending classes for Dialysis Technician: Essex County College Newark Nj
Trinitas Hospital Sponsored Certified Alcohol and Drug Counselor Program
New Brunswick SHS New Brunswick—High School Diploma
. Certified by University
Hospital of Medicine and
Dentistry of New Jersey in HIV
Concepts
. Certified by the New Jersey
State Department of
Developmental Disabilities in
Medication Administration,
. Clients living homeless in
Shelters. 10 Week Course for
Hemodialysis/Dialysis
Technician.
Contact this candidate