Business Development Customer Service

Henry F McCormack (Frank)

*** ******* ***** **** *

Aiken, SC 29803

803-***-**** Mobile

************@*****.***

Skills & Abilities

Strong Hunter: Excellent business development skills with proven systems for finding work.

CRM Proficiency: Skilled in using 'Act CRM' to manage five hundred fifty thousand companies and contacts.

Email Marketing: Proficient in using email marketing techniques to find new leads and gauge prospects' interest.

Sales Cycle Management: Adept at using 'Act CRM' for all stages of the successful sales cycle.

Sales Essentials: Mastery of pr

ospecting and making cold calls.

Presentation Skills: Superior presentation and communication skills; adept at using 'Microsoft Office' products.

Industry Knowledge: Working knowledge of manufacturing, industrial centers, and extensive contacts in the United States, particularly in the Southeast and Gulf Coast regions.

Networking: Fostered a robust, sustainable network of clients and prospects in the United States.

Achievements

Sales Expertise: Demonstrated excellence in prospecting, making cold calls, and optimizing sales despite competitor advantages.

Customer Service: Unwavering commitment to excellent customer service, adding new customers while maintaining premium service levels.

Marketing Reporting: Produced an institutional marketing reporting function that tracked, measured, and analyzed performance, including external customer service satisfaction.

Leadership & Management

Self-Motivated Manager: Self-motivated with excellent follow-up procedures.

Decision-Making: Strong decision-making and problem-solving skills.

Team Building: Proven leader with a heavy focus on team-building techniques.

Expertise

Sales Team Supervision, Sales Training, Territory Management, New Account Development, Lead Qualification,

Relationship Building, Negotiating Skills, Presentations

Wins & Successes

Alstom, Ambac, Asmo, Axalta Coatings, Bayer, BP Corp., Boeing, BMW, Bridgestone, Catalent, Certainteed, Chevron, Clariant, Continental, Daimler, Dominion, Domtar, Draxlmaier, Duke Energy, Easton, Exxon, FS Group, Fuyao, GE Aviation, GE Power, GE Oil & Gas, Gestamp, Georgia Pacific, Hansens, Hartman, Henkel, IAC, Ineos, International Paper, Inline Plastics, Kohler, Kubota, Lenzing, Little Fuse, Lucite, Meggitt, Michelin, Nephon, Nissan, Norafin, Olin, PCS, Pennant, Santee Cooper, Dominion Energy, Shaw, Shell, Showa Denko, Siemens, Volvo, Whirlpool, Yanfen Automotive, Yuhaung Chemical.

Senior Manager Training

Brian Tracy – 'The Effective Manager' – Fourteen Critical Areas

Mark McCormick – 'What They Don’t Teach You at Harvard Business School'

Harvey McKay – 'Swim with the Sharks without Being Eaten Alive'

'After Burner' – Driving Continuous Improvement

Sandler Sales Institute – Taking Control of the Sale Cycle

Claremont University – Drucker School of Business – Customer and Marketing Driven Organization

University of South Carolina

Experience History

Henry F McCormack, LLC Operating Manager 05.2013 - Present

Self Employed

O’Neal Construction BD Manager 03.2013 – 07.2014

Southern Industrial BD Manager 12.2002 – 03.2013

Kimball Midwest Sales Manager 02.1997 – 12.2002

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