Customer Service Representative
Resume:
CHRISTINA M. BRUCE
EXPERIENCE
Delta T GROUP ****-2024
Independent Contractor Direct Support Professional
Personal Care Aide
Provide personal care to patients in their homes, including bathing, dressing, and grooming.
Assist with mobility and transfers, ensuring the safety and well-being of patients.
Administer medications as directed by healthcare professionals.
Monitor vital signs and report any changes or concerns to the appropriate medical personnel.
Provide emotional support and companionship to patients and their families.
Maintain a clean and safe environment for patients.
Perform light housekeeping duties as needed.
Satisfactory completion of New York State Health Department-approved HHA Training Program or equivalency
Demonstrated adequate literacy and simple arithmetic skills
Hertz Jamaica, Queens December 2021-Present
Customer Service Representative
Customer service - Greeting all members and customers
Customer Service Representative selling company products.
The Wavecrest Management Team Richmond Hill, Queens February 2021-December 2021
Compliance Coordinator /Tenant Liasion
Providing excellence in customer service by assisting callers / tenants with all inquires.
Collecting and reviewing varying annual tenant re-certifications as outlined by varying regulatory agencies.
Contacting tenant to address / complete / correct annual re-certifications.
Complete and submit annual owner certifications.
Analyzes, updates & compiles compliance related reports / spreadsheets ensuring accuracy of the data on a monthly, quarterly & annual basis.
The Compliance Coordinator must be organized, ensure timely completion of all assigned tasks /projects & ensure prompt replies to all correspondences.
Scans and file varying documents in e-filing document program. · Other duties as assigned.
Very Strong communication and interpersonal skills
Attention to detail with an ability to identify and independently work on resolving discovered issues
Ability track multiple projects & meet deadlines in a fast-paced environment.
Housing Specialist Assistant Supervisor October 2020 – February 2021
Assisted NYCHA SECTION 8
This position requires a highly motivated and skilled professional to perform a wide range of high-level administration and project support tasks.
Ensure that all resident files are complete upon move-in/renewal income certification processes, including, but not limited to, supporting income documentation, executed income verification forms, and lease paperwork.
Respond to internal and external inquiries regarding HPD's affordable housing program and provide guidance to on-site staff regarding new lease-ups to ensure compliance with program.
Assist Community Manager with conducting monthly lease expiration renewal process, including, but not limited to, researching payment histories, lease, and policy violations for submission to Landlord Tenant Department and creating and mailing renewal letters to residents and Housing Assistance Agencies.
Assist Affordable Housing with Housing Assistance (Section 8) documentation for move-in and renewals, which includes effective communication with Housing Authority and on-site leasing office for rental amount and lease begin date negotiation.
Process and maintain annual Waitlist Management Update forms and deadlines to ensure accuracy of working affordable housing waitlist.
Review and process waitlist applicant intake based upon income and household composition requirements.
Review and process initial and annual income certifications for incoming and current residents, which includes timely follow-up regarding supporting income documentation and the return of executed lease documents.
Review and process community-submitted waitlist updates based upon department policy and procedure and communicate with the Community Manager/Portfolio Operations Director regarding renewal parameters.
Assist with move-in apartment offers based upon HPD's policy and procedure.
Ocean Bay Corporation RAD LLC Arverne, New York November-17 2018 -December 2021
Leasing Agent
Effectively manage activities related to apartment rentals including marketing, leasing, and maintaining good customer relations with current residents, prospective residents, and the brokerage community.
Register and tour prospects, exemplifying the benefits of living in a RAD property.
Engage in continuous follow-up with prospects and exemplify strong closing techniques
Respond to online inquiries, phone calls, and be knowledgeable on apartment inventory, application requirements and building policies.
Diligently track prospect information to ensure data is complete and accurate.
Collect and prepare verification documents to efficiently process applications, working closely with the verification team.
Administer leases and other legal documents with strong attention to detail.
Manage listings of vacant apartments on a handful of key websites, updating daily and checking for accuracy and quality.
Handle lease assignment requests in conjunction with the Management and NYCHA SECTION 8
Proactively work with the leasing team to identify changes required due to current market and competitive changes in the marketplace.
Discuss market information and trends with the Leasing Director and Marketing Department.
Betances Houses- Wavecrest Management Bronx, New York Sept 2018- Nov 2018
Administrative Assistant
Clerical work,file scan fax documents
Supervised assigned workers and delegated daily tasks to staff.
Maintained spreadsheets and active logs for supervision.
Assisted tenants with Lease signing.
New York City Parks & Recreation/Urban Park Services, New York, NY Dec 2006– June 2018
CSA/PEP Division/Madison Square Park Unit
Assisted with the Administration and Coordination of NYC Parks and Recreational facilities
Provided customer service and enforced parks rules and regulations to ensure safety
Prepared periodic productivity reports to capture data on man hours and summons
Performed data entry on excel spreadsheet, administrative duties;
Distributed office correspondence and recorded data, accident reports to appropriate supervisor
Patrolled and secured perimeter of facility and grounds. Checked identification for authorized entry and maintained sign in sheets
Watched and warned violators of rule infractions such as loitering, smoking and carrying forbidden articles and reported irregularities such as fire hazards, water leaks and unsecured areas.
EDUCATION
College of New Rochelle, School of New Resources 2014-2016
Liberal Arts Bachelor Degree Program, Social Science Communication Major 60 credits obtained
CERTIFICATES
National Safety Training Institute
Safety Driving Defensive Course Certificate 2009-2017
Cornell University, Queens, NY Nutrition and Health Certificate 2011
Adult/Pediatric CPR/AED Certification 2016
Certified Natural Gas Training Certificate 2014
Customer Service/Conflict Resolution Training 2014
The Mayor’s Office of Internal Affairs Certificate 2014
Mental Health First Aid Certificate 2016
Supervisory Skills Training Level 1 2017
Low Income Housing Tax Credit Certification 2019
P C A Training. Aides At Home Inc. Certification 2023
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