Customer Service Patient Services

MARY CARAKER

**** **** ******** ****** ***********, IL 62568 = 217-***-**** » ***********@*****.***

PROFESSIONAL PROFILE

‘Well-organized professional with cross-functional leadership, customer service, and healthcare experience. Able to

provide limely and accurate data to ensure reimbursement for patient services and communicate effectively with co-

workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality

"CPR / First Aid Certified

= Strong written and verbal communication skills.

"Manages time and priorities in deadline-driven environments.

Pays close attention to delail for accurate and compliant documentation.

+ Microsoft Office Applications (Word, Cxcel, PowerPoint, and Gutloak) - Typing Speed: 35 WPM.

KEY QUALIFICATIONS

Front Office Operations = Medical Office Procedures « Scheduling

Medical Biling * Accounts Receivable » Collections + Ca-Pay « Deductibles « Co-Insurance » EOBs

Revenue Cycle Management » Posting Payments * Government (Medicare & Medicaid) « Third Party Payers

Electronic Health Records (FHR) « Electranic Medical Records (FMR)

Managed Care (HMO, PPO, and POS) = Warkers Compensation

Insurance Verification = Insurance Claim Processing « CMS 1500 = CMS 1450 (UB-04)

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Illinois Department of Human Services ~ Springfield, IL 03/2016 ~ Present

Home Health Aide

Hire, train, and dismiss cinployees, create work schedules, and order medical supplies

= Arswer inbound calls, place outbound cails, and schedule appointments,

= Take vital signs and assist wita activities of daily living — personal hygiene, feeding, and ambulation,

"Draw dlood, perform catheter and wound care, and organize medications,

Prepare meals, keep household clean, and transport to and from doctor appointments,

Document services pravided and patient conditions and maintained privacy of personal information.

Krumsiek Fxcavating ~ Tayloruic, IN 06/2012 Present

Office Assistant

= Make copies of deeds and mail original copies to clients.

* Utilize Microsoft Office and other comouter systems to perform data entry and track inventory and sales.

Gather appropriate tax information and report to company accountant.

+ Perform clerical and administrative work relating to accounts payable.

Mary Caraker, Cont.

Walmart Retail Department Stare ~ Taylorville, IL

Jewelry Sales Associate / Customer Service

+ Greeted customers and answered questions regarding services and products.

Took special orders, kept jewelry clean and organized, and changed watch batteries.

Worked efficiently in fast-paced environment with diverse customers and staff members.

= Kept track of sales and ear piercing data

06/2013 - 03/2016

Private Duty Care — Kincaid, IL

Home Health Aide

+ Assisted patient with daily living activities such as personal hygiene, feeding, and mobility

= Cooked meals and completed housekeeping duties

01/2009 - 08/2010

Tooic vital signs, checked blood glucose levels, and administered insulin and vilanin B-12 injections.

Documented patient activities and conditions using paper iag

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