Customer Service Representative

KERRYHANA GEORGE

CUSTOMER SERVICE

REPRESENTATIVE

PROFILE

Customer Service Representative with over 2 years of experience

specializing in reconciliation management, bookkeeping,

communication, and client relations. Demonstrated success in

delivering high-quality service to diverse customers, efficiently

Q Lakeworth, Fl managing high call volumes, and resolving technical issues promptly to

ensure customer satisfaction

CONTACT

L. 561-***-****

&) *********.*******@*****.***

SKILLS WORK EXPERIENCE

CUSTOMER SERVICE TECHNICAL REPRESENTATIVE

Exceptional Problem Solving & Active

Listening G4S Retail Solutions, Juptier Florida, 2022-Present

* Delivered timely and professional service to all customers and partners,

Strong Interpersonal Skills oo. . .

o to achieving a 95% customer satisfaction rate.

Effective Team Building & Training + Assisted with installations, connectivity, and configurations of new and

existing devices, reducing installation errors by 20%

Proficient in CRM Software * Organized and prioritized outbound calls related to device connectivity and

health, improving service efficiency by 15%.

+ Identified customer needs, clarified information, and provided direct

support or resolution guidance, resulting in a 30% decrease in escalated

Clear and Concise Communication

issues.

EDUCATION * Tackled technical system issues with precision and accuracy, consistently

William T Dwyer meeting resolution targets.

* Created and managed comprehensive cases for all calls and emails,

Highschool Diploma] 2005 documenting problem history, actions taken, and resolutions, enhancing

help desk efficiency.

Palm Beach State College Preschool Teacher/ Assistant Director

Associates of Arts 2017 King Kids Early Learning Center, West Palm Beach, FL, 2018-2022

Communicated daily with parents to provide detailed updates on their

children's progress and well-being, fostering strong parent-teacher

relationships.

Supervised and monitored the safety and development of children,

erasers Fluent maintaining a safe and nurturing environment.

Prepared and organized nutritious meals and snacks, ensuring all dietary

needs were met. - Assisted children in maintaining good hygiene and

health practices, promoting healthy habits.

Developed and implemented engaging activities and a curriculum that

REFERENCES fostered learning and exploration, resulting in a 20% increase in student

engagement.

Created schedules and routines to ensure balanced physical activity, rest,

and playtime, contributing to overall child development.

Monitored for signs of emotional or developmental issues, addressing

concerns with parents promptly and effectively.

Maintained detailed records of children's progress, routines, and interests,

supporting personalized learning plans.

.. Fluent

Available upon

request

Contact this candidate