Customer Service Live Chat

Location:

Las Vegas, NV

Salary:

Posted:

November 10, 2024

Contact this candidate

Resume:

Live Chat Agent with a strong background in customer service and

communication, adept at resolving customer queries through various channels. Demonstrates proficiency in multitasking and time management, contributing to enhanced service procedures and customer satisfaction. Passionate about creating positive customer experiences and eager to support team efforts in achieving company goals. Employment history

Customer Service Representative,

Telus international

May 2022 - Jul 2023

Las Vegas, Nevada

Waitress, Hennessey tavern Dec 2020 - Feb 2022

Las Vegas

Host/server, Joes Crab Shack Oct 2016 - Aug 2020

Henderson, Nevada

Cashier, Mcdonalds Mar 2010 - Aug 2014

Coos Bay, Oregon

Education

Marshfield high school, Coos Bay,

Oregon

May 2008 - Jun 2011

Diploma

Handled customer queries via chat, email, and phone, ensuring swift issue resolution. Provided detailed product info and order tracking, boosting customer satisfaction. Collaborated with team to enhance service procedures, achieving measurable improvements.

Conducted follow-ups to confirm satisfaction, maintaining high customer approval rates.

Proactively engaged with customers to identify needs and provide tailored solutions, enhancing overall experience.

Collaborated with team to deliver outstanding service, enhancing guest satisfaction and dining experience.

Improved order processing efficiency, reducing wait times and increasing customer turnover.

Maintained order accuracy and smooth billing, minimizing errors in a fast-paced environment.

Demonstrated reliability by consistently arriving on time and ready to provide exceptional service.

Facilitated seating to boost guest satisfaction through teamwork and effective communication.

Improved table turnaround and customer satisfaction by optimizing service processes. Managed reservations and seating to enhance space use and guest comfort. Handled 8-top sections, bussed, and reset tables efficiently. Took orders and expedited food delivery from kitchen windows. Welcomed customers, processed transactions, ensured smooth operations, boosting customer satisfaction.

Handled cash transactions accurately, reduced wait times, improved service efficiency. Collaborated with team to enhance service delivery, fostering a positive dining environment.

Promoted new menu offerings, increased sales through engaging customer interactions.

Sadie Cardoza

Live Chat Agent

361 upland blvd, las vegas,

United States, 89107

702-***-****

*.*********.***@*****.***

Skills

Communication

Live Chat Software

Multitasking

Problem-solving