Business Analyst Project Management

Reginald A. Timmons

Stafford, CT *****

860-***-**** ********@**.***

SUMMARY:

Business Analyst since 2015 with progressive experience in Usability/Mobile and Web Based Testing. 7 years of experience in Health Care Insurance. In addition to User Interface and Accessibility Testing within integrated eligibility systems. 9 years of experience in federally funded government programs; ACA(Affordable Care Act), Medicare, Medicaid, TANF, and SNAP delivery and analysis. 2 years of experience in the greater project assisting SPMO with analysis of Medicaid, Child Support, AFDC, SNAP in UAT. 7 years of experience developing and testing user acceptance scenarios/stories. 6 years of experience in project management across the project lifecycle from requirements gathering; through design sessions; into testing, implementation and maintenance. Skilled in Microsoft Office as well as Selenium, JIRA and JAMA, ALM, SharePoint project management software. Strong research skills, works independently as well as within cross functional teams. Subject Matter Expert in Medicaid, Social Services Eligibility systems and Agile Methodologies. Usability Testing, User Experience, User Interface, Usability Studies, UI. Proven ability to maintain SDLC troubleshooting and provide support to End Users at State Level. Excellent documentation skills and creativt.

EDUCATION:

University of Connecticut CT West Hartford, Completed 6 credits towards MSW

Westfield State University Westfield, MA

BA, Social Science

EXPERIENCE:

STATE OF WEST VIRGINIA September 2021 – December 2023 UAT BUSINESS ANALYST

•Responsible for gathering and analyzing Child Welfare data to minimize redundancies and improve efficiency for the State.

•Analyzed vulnerabilities within the company’s process and devised data-driven solutions for improvements within the PATH system.

•Analyzes discrepancies in service or performance in Integrated Eligibility, ACA(Affordable Care Act) Medicaid, SNAP TANF systems and ensure data matches specified requirements.

•Responsible for assignment of Child Welfare and Integrated Eligibility SIT Passed Test Results for SPMO team review and update of Microsoft Excel Comment Log spreadsheets to assist with tracking data.

•Participated in team of business analysts and management to manage change management progress and implementation throughout SDLC to successful Implementation of project and system completion.

•Responsible for conducting evaluation of project initiatives and identifying potential issues with system or services, recommendations made for system and services updates.

•Ongoing Coordination and monitoring progress with system and specified completion target timeline.

•Utilization of SharePoint to manage requirements and assist with traceability for all stakeholders.

•Coordinate with the State Testers on as needed basis for information and progress regarding test cases and defects in addition to other related UAT related tasks.

•Assist State with troubleshoots & resolves routine problems & system issues, diagnosis & resolution of processing issues. Updating UAT Comment Log with findings with expected resolution. Extensive knowledge of Medicaid, Child Support, Child Welfare and Integrity Eligibility Systems.

•Tests & performs troubleshooting analysis in addition to data clean-up; issues, technical information to agency user & promotes understanding of relevant issues; reviewing Execution Test Reports for

IE, CW, CS and ensuring exact match with Testing Logs by SPMO. Utilizing Enterprise Resources Planning systems to ensure meets State needs and requirements. • Responsible for incident investigation, project planning & status updates.

•Responsible for analyzing existing User Interfaces UI and analyzed competing products. Validate usability for users to ensure intuitive and user-friendly software, in addition matching regulations and requirements for State and Federal Regulations.

•Enabled the creation of user centric software products through requirement validation and mapping to Business System Design to improve the User Experience UX.

•Establish relation with client through ad hoc business meetings, requirement studies and my proactive UX suggestions.

•Usability Testing utilized to assist with designers and product teams’ evaluation of User Experience UX. when utilizing Website and App.

•Participate in emergency on call Integrated Eligibility Go Live Support to assist with State successful system operation.

•Participate in weekly SPMO UAT Testing Microsoft Teams meeting for support of ongoing success of project. Readily available for updates for business partners, system integrators & and other state agencies.

•Utilizes Agile Methodologies and SPMO UAT weekly meetings across teams to deliver quickly on shared objectives and project mission. Usability Testing utilized to assist with designers and product teams’ evaluation of User Experience UX.

•Teams, Zoom, SharePoint, Outlook, Microsoft ALM and additional testing systems utilized to reach successful project completion.

STATE OF CONNECTICUT March 2011 – September 2021 BUSINESS ANALYST

•Ensure compliance with applicable laws such as PPACA, HIPAA

•Defined the detailed requirements and functions of the features of the HIX system

•Facilitated meetings with external clients and internal teams. Daily Scrum participation to identify short term tasks to adhere with AGILE and Waterfall methodology.

•Prepared requirement documentation such as User Story FSD, BBD etc.

•Worked with UI & UX team to define wireframes and visuals reflecting the requirements.

•Traveled to client locations to important meetings up to 25%

•Develops, writes & executes scenarios for Testing; provides customer support to users.

•Troubleshoots & resolves routine problems & system issues; diagnosis & resolution of processing issues; business process mapping & business requirement gathering; implements system upgrades & modifications & loads data into test environment, Extensive knowledge of Integrity Eligibility Systems.

•Testing & performs troubleshooting analysis; data clean-up & conversion; conveys technical information to agency user & promotes understanding of relevant issues; develops reports utilizing Enterprise Resources Planning systems.

•Responsible for conducting Usability Testing to assess mobile device user interfaces.

•Completed competitive analysis of the installation user documentation, pin pointing key areas for future enhancements in addition to trouble shooting.

•Develops functional procedures & documentation; make presentations; identify training needs; Oversees & validates systems operational procedures, schedule & results reporting, incident investigation, project planning & status updates; participates in the Change Request process from initiation through implementation.

•Participate in project Business System Design; leads test team activities such as developing test plans, validating test results, tracking defects & implementing correction plans; validates requirements traceability matrixes are developed, maintained & completed; application security management; Interpreting business requirements into technical requirements.

•Develops, reviews & monitors operational procedures; technical detail design, Business System 'Design, application help desk support; works closely with IT, business partners, system integrators & and other state agencies.

•Utilizes Agile Methodologies and Daily Scrum across teams to deliver quickly on shared objectives and project mission.

•Over 10 years’ experience working with Medicaid Program at Federal and State level.

•Coordinates & determines communications to agency & business partners concerning application systems; release management & CCB functions assuring IT technical updates are planned, scheduled & implemented; IT Systems PMO & tracking. Public Policy and Programs specialist (ACA(Affordable Care Act) Medicare, Medicaid, Health Exchange & Medical Insurance, QMB, ACA, SNAP, etc.); (Data Cleansing, Testing, Strategy, PMO, Quality Assurance, E-MPI, TOAD, Selenium, SQL,

•WinSCP, PuTTY, Qualitia, Test Automation, Regression, ETC, JIRA, JAMA, MAGI, MCAP, and HIX).

STATE OF CONNECTICUT Hartford, CT DEPARTMENT OF SOCIAL SERVICES,

September 2009- March 2011 ELIGIBILITY SERVICES WORKER

•Responsible for utilizing professional interviewing techniques to determine client eligibility for medical, temporary family assistance and supplemental nutrition assistance programs to meet client basic needs.

•Responsible for maintaining concise case documentation utilizing Emergency Management System.

•Responsible for referrals to child support enforcement agency, preventive services and fraud investigative unit to assist with client benefit compliance.

•Responsible for preparing fair hearing summaries in accordance with agency policy and procedures, maintain representation of agency in fair hearing process.

•Responsible for determining medical exemptions for employment services requirement and extension benefits by completing referrals to agency medical review team.

•Maintain contact with client and collateral agencies during application period to establish eligibility.

•Process ACA(Affordable Care Act), Medicaid. Medicare, SNAP, Integrated Eligibility compliance.

OTHER EMPLOYMENT:

Re-entry Assisted Community Housing-The Connection Inc, New Britain, CT

2007 – September 2009

Case Manager II,

Community Mental Health Affiliates. New Britain, CT

2006 - 2007

Residential Counselor

The Children’s Study Home. Springfield, MA

1994 – 2006

Residential Counselor

ADDITIONALTRAINING:

IRS Volunteer Tax Preparation 2009- 2011

Group Dynamics (Certificate of Completion)

CCSD 2008

Grief and Loss (Certificate of Completion)

CCSD 2008

Motivational Interviewing (Certificate of v

Completion) CCSD 2007

Writing Winning Grant Proposals (Certificate of

Completion) 2008

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