Human Resources Team Member
Resume:
http://www.gotoeisinc.com/http://www.gotoeisinc.com/
SUBHA RAGHUNATHAN
SUMMARY
An innovative, result-oriented professional with more than 10 years of experience in IT industry with multiple domains as a technical Business and Data Analyst, as well as Senior CRM Salesforce Analyst. Having extensive experience in large and small size development projects in Agile and Waterfall methodologies. Spear headed major migration, integration, and consolidated IT transformation initiatives. Expert in Project delivery/ Team/Process Management, proactive and attentive to changing company, customer, and project demands. Coordinate with the teams to keep them focused and on-task to meet aggressive deadlines. A go to mentor on increasing development quality. Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Quick learner with an ability to align to organizational goals.
Strengths and expertise include:
System/Process Improvement, Project/Product Management, Business Process Design/Requirements/Mapping, Reports, Metrics Applications Programming/Support, Testing All Phases/Database Design/Modeling, Quality Vendor/Internal Customer Liaison, End User Training/Support. Working in both Agile & Waterfall models.
EDUCATION/CERTIFICATION/TRAINING
Bachelor of Science, (Mathematics)
Bachelor of Education, (Mathematics and English)
Associate Degree in System Management
Data Science Certified (Big Data), Collabera TACT (R and Statistics)
Sales Force Administration, Development & Integration Course Completion
PROFESSIONAL EXPERIENCE
Clearstead (Exodus) FEB 2024 – AUG 2024
Project Manager
Responsibilities:
Project 1 - Client ID
Define a System of Record to client to key downstream systems within the Clearstead Tech Stack using Waterfall and Agile methodologies.
Master Data Management Model using Salesforce for Client information.
Organizing data in different systems to a roll-up of a firm-wide definition of a client with an ID in Salesforce which is the system of records.
The “Client ID” would allow ‘Salesforce’ to maintain their status of record primacy while connecting to master client record that exists outside of any system.
Assign and integrate Client ID into different systems.
Development of data points within the CRM to allow it to be the SoR of CCID.
Data cleansing of the CRM to align to that goal.
Onboarding Process build-out for management and continued use of the CCID.
Mapping of data between the CRM system and downstream systems including
oThree separate portfolio management systems
oBilling System
oERP system
Development of ETL system to pass CCID information between the above systems
Project 2 - Onbase Document Manager Update
Updating the Onbase system to mirror the CoA changes of the existing system.
Remove Group field completely from Onbase
Collaborate with Product Owners and Operations Associate, to provide operational support to our Systems & Analytics department.
Assist in a broad range of tasks including new system migrations and integration and data transformation and analysis.
Involved in Data mapping and Functional Testing.
Fully understood the business needs, drivers for change, current pain points, vision, internal and external factors.
Documenting the new process change and data analysis.
U.S. Dept. of Education (Innosoft) APR 2023 – DEC 2023
Sr. IT Analyst
Responsibilities:
Project : Grant maintenance for Individuals or Institutions using Salesforce
Collaborate with key stakeholders and product owners leading structured meetings and using workshops.
Applied Joint Application Development (JAD) methodology to gather requirements in Confluence and uncover expectations.
Involved in Functional Testing, User Acceptance Testing, Performance Testing, Bug tracking using JIRA.
Perform Data mapping and testing data using SQL queries.
Maintained Federal Standards as per the Governance and Federal management portfolio.
Fully understood the business vision and monitored/documented the constant change requirements of the Department.
Consulted with the business and product owners to prioritize and shape the Product Backlog, using Agile practices for prioritization around business value.
Partner with technical and business resources to support the product life cycle from Idea Generation through completion.
Facilitating meetings and presenting reports, analysis, or findings and documenting and effectively communicating the results of efforts, implementing, and maintaining standard operating procedures.
Managing projects, developing project plans, and monitoring performance and deliverables and ensuring timely completion of projects.
Monitor performance and provide responsive action to issues maintaining high-level satisfaction to required service level performance measures, through the successful resolution of requests/issues/change requests.
Work with other analysts to understand integration points with other systems and communicate the impact of proposed system changes.
Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.
Writing user stories, acceptance criteria, and participating in user acceptance testing and documenting User Stories in JIRA and documenting evidence in SharePoint.
Validating solutions to meet business needs and requirements.
CTS-Gilead APR 2022 – NOV 2022
Senior Salesforce Associate
Responsibilities:
Responsible for tracking and managing requests for business requirements used for business applications using Agile methodologies using JIRA.
Business and IT relationship management to ensure the achievement of project milestones. Working with the internal team to identify source and target systems to include in scope and out of scope attributes.
Create, maintain, and track the project plan with milestones defined, and timelines to track and measure the progress of each task created.
Facilitate stakeholder meetings.
Present the weekly status reporting to stakeholders and senior leadership.
Document risks and issues that block meeting the deadlines and work with cross functional teams to ensure a successful completion of milestones.
Align and collaborate the status from multiple workstreams into one consolidated report for tracking the deliverables to measure the success of the project.
Stellar IT- MDTHINK (State of Maryland) JUL 2021 – MAR 2022
Senior Salesforce CRM Analyst
Responsibilities:
Owning the project deliverables and working with different delivery partners to execute the project plan within master project deadlines.
Create the key deliverables matrix and oversee all the project activities are completed on time and validated.
Manage change management requirements used for business applications using Agile methodologies using JIRA and Version One and direct the work within the team to meet the toll gates and check points to move to next phase.
Work with internal teams to enable security measures throughout the project for providing access to the right group of people by coordinating the security requirements for team access to data logs.
Worked with business PMO to enable the project management activities from project initiation to closing.
Assisted program manager in coordinating activities, updating team members, and managing inquiries for consistent delivery of quality products and services.
Coordinate with cross functional teams to estimate and sequence the activities for in scope systems with a proper action tracker that aligns with master schedule plan.
Keep track of issue logs and update them for any changes to scope items.
Collected the data from multiple stakeholders on the project status and deliverables and report to the senior management.
Participate in weekly project status meetings and present the project dashboard for status, risks, and upcoming activities.
Brooksource- Anthem BCBS APR 2021 – JUN 2021
Technical Program Manager
Responsibilities:
Involved in major migration initiative for the State of North Carolina.
Managed the process of Validation and Verification of the data from multiple stakeholders and deliverables and report generation to the senior management.
Worked on restricted data access to certain data tables for security requirements around the data migration extract and loads.
Sogeti -Humana OCT 2020 – MAR 2021
Senior Salesforce Consultant
Project 1: Salesforce for Humana Pharmacy
Transition from Legacy to Salesforce. Exposure to Healthcare/Insurance industry requirements using Legacy (Enrollment, Pharmacy, Medicaid, Medicare Part C & D procedures and documenting the process).
Project 2: Salesforce for Humana Clinical
ECOM Care Management for Medicare Enrollment and Advantage Specialty Prescription Drug (ScriptMed) & Plan.
Created and Managed an Intervention Library for Surveys
Defect Triage and management
Accessibility and Security of User Permissions
Managed both the Projects successfully following SDLC process, change management, status reporting, effective communication, on-going risk adaptations and appropriate escalations using JIRA and Azure Devops.
Elixir (Rite-Aid) JAN 2019 – JUN 2020
Salesforce Software Engineer Lead
Project 1: Databases: SQL
Project 2: Web Applications: (Envisionrx.com, Envisionrx Admin, Envisionrx Plus Admin and various Member Portals)
Project 3: PharmScreens: PBM platform for claim adjudication,
Medicare Enrollment, Plan & Prescription Drug Plan where Client and Plan information are held for adjudication, claim and Enrollment.
Project 4: Salesforce Service Cloud Implementation: The implementation of Salesforce Service Cloud using both Waterfall and Agile methodologies,resolved the issue of Customer Care representatives using 7+ systems and platforms to handle incoming calls in the call center by acting as a source of truth interface and eliminating the need to manage multiple systems in the call center related to Enrollment, Adjudication & Prescription Benefits & Drug Plan.
Determined and documented root cause of problems after performing Root cause analysis in JIRA.
Selected to lead implementation of Salesforce platform.
Documented manual workflows to assist legacy software development team with process automation.
Hosted discovery workshops with stakeholders, project team, and cross-functional department leaders to define project goals and business requirements.
Utilized Jira to create story boards, assign tasks to software development team, and track progress status to manage implementation schedule.
Maintained project authenticity and integrity through timely documentation of meeting notes, action items, workflows, and vendor management in Confluence.
Facilitated daily scrum meetings with development team and weekly status meetings with project team to ensure completion of tasks and assist with removing roadblocks.
Assessed progress in assigned projects/programs including schedules, and supported performance baseline requirements by applying known methods and procedures.
Assigned and directed licensed contractors in meeting project objectives.
Supported the project management lifecycle from vendor inception to project closing lifecycle.
Utilized technical concepts and business knowledge to evaluate vendor proposals.
Created detailed project plans and development schedules while tracking progress using various project management software tools.
Consulted with stakeholders to identify client needs and goals, assess existing operations, determine contacts, and obtain necessary information for onboarding.
BC Forward – KeyBank JUL 2018 – OCT 2018
SDET
Responsibilities:
E2E coverage of automation testing on account creation/opening application, product package creation and loan processing up to booked stage for existing and new customers in digital and branch channel.
Coordinated the automated testing process and reported the project testing status.
Progressive Insurance (Collabera) JUN 2016 – JUN 2018
Senior Analyst
Responsibilities:
Project 1: Data Analysis:
Identifying Confidential Highly Sensitive Data (SSN, Bank/Credit Card Account Numbers) across Progressive Databases and Servers and identifying the number of Users accessing the Confidential Data.
Project 2: Risk Assessment:
Instrumental in creating a risk assessment tool so that the risks presented with the Sensitive Data within Progressive databases were viewed and assessed and determination was made if the data was rendered to be used or not used.
Project 3: Business Analysis:
Gathering requirements in ALM on different aspects of securing Confidential Highly Sensitive Data (SSN, Bank/Credit Card Account Numbers) in SQL / DB2 Databases and Applications for either Deleting Historical information or Encrypting/Masking Current Data and also ensuring they are handled appropriately according to Business/IT/Legal needs.
Served as a liaison between business and/or technology groups formulating and defining systems requirements, scope, and objectives. Worked closely with business and customers to understand planned enhancements or specifications for new systems.
Supported the project throughout all phases of SDLC, editing technical documents, maintenance & support post release of the application to ensure efforts align with system deliveries. Key focus on following Agile methodology for the entire project.
Conducted JAD sessions with stakeholders, end users and SME, QA Analysts to determine the critical business processes and developed key functional and technical requirements.
Used SQL queries (select, insert, update, delete, subqueries, joins, etc.) to manipulate the data in the database and generate reports to help the business users for their daily activities.
Strong ability to use Excel - processing large quantities of data, using pivot tables, using conditional formatting, and applying business rules.
Maintained all the stories and tasks in ALM which was used to know the status of requirements.
Participated in technical walk-through meetings to develop the functional design for the implementation.
Led customer meetings, driving requirement analysis, authoring Business Design documents and requirement matrix.
Gathered software requirements from stakeholders, generated business models, performed use case analysis and created user stories, process flow diagrams, and diagrams.
Conducted JAD sessions, meetings, teleconferences to gather business requirements from various stakeholders and SMEs.
Supported User Acceptance testing (UAT) and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements and application knowledge.
Involved in data extraction, data cleaning, statistical modeling, and data visualization with large data sets of structured and unstructured data.
Involved in extensive DATA validation and involved in back-end testing and worked with data quality issues.
Identifying and executing process improvements, hands-on in various technologies such as Business Objects.
Chief Wireless Officer JAN 2015 – JUN 2016
Sr. Analyst & Jr. Project Manager
Responsibilities:
Maintained the e-commerce web application system such that the transactions are secure, calculating rates and billing based on the options.
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects.
Involved in requirement gathering sessions and testing efforts using Waterfall.
Monitored the ability of the website to handle heavy user traffic periods and ease user access to browse through the products. Features include saving shopping cart, multiple shipping addresses, gift registry etc.
Supported the team involved in Point of Sale (POS).
Performed in-depth historical trending analysis and identified maximum usages.
Tested Sales and Distribution module to validate the data and reports.
Assisted in developing business process model that involved enhancement, modification and new features for existing applications that allowed the users to learn and adapt to the new update quickly and efficiently.
Cleveland Clinic NOV 2009 – DEC 2010
Editorial Assistant
Project: Involved in of Data Analysis, Project Management and Administration for 3 Principal Investigators.
Data Analysis:
Performed data search and analysis, data collection and grouping, data entry, data checking and validation.
Provided statistical expertise for design, analysis and reporting of clinical or scientific research studies using ANOVA.
Reviewed and maintained quality and integrity of clinical data.
Conducted qualitative data analysis and reporting to include coding, theme and/or frequency analysis.
Developing tasks, scenarios, scoring protocols, and manuals for performance, selection, and classification measures.
Project Management:
Analyzed data results from scientific processing software and provided conceptual solutions to grant programs and system design work.
Analyzed test results including user interface data presentation.
Used Scientific Designing software to incorporate images.
Reviewed existing Webmed database system and used them for references.
24908 Duffield Road
Beachwood, Ohio 44122
**************@*****.***
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