Scrum Master Change Management
Resume:
Phillip Sherwood
Email: ****.*****@*****.***
Phone: 915-***-****
Location
****.*****@*****.***
Profile Link
Northern Virginia (DMV)
Summary
TS/SCI Cleared, Dynamic Senior Business Analyst with over 10 years of experience driving organizational change, managing high-stakes projects, and leading cross-functional teams to exceed business objectives across IT, healthcare, and military sectors. Recognized for being an innovative and creative thinker with robust analytical abilities, skilled at devising solutions that integrate analytics with business strategy to achieve objectives while managing acceptable risk levels. Possesses exceptional communication skills, an admirable work ethic, and a strong sense of leadership.
Skills
Analytical Skills
Certifications
Technical Skills
Business Analysis
TS/SCI Cleared
Network Management & Security
Change Management
CompTIA CIOS
System Backup & Recovery
Process Improvement
CSIS
Cloud Networking
Risk Assessment
Sec+, Net+
Network Architecture & Design
Strategic Planning
AWS Cloud Practitioner
Training & Development
A+ Certified Technician
Program management Skills
Continuous Process Improvement
Governance Management
Risk Identification and Mitigation
Human Centered Design
Organizational Change Management
Roadmap Development
Experience
Senior Engineer – Facility Operations
Amazon Web Services AWS (11/2023 – Present)
Herndon, VA
Stakeholder Engagement: Fostered customer relationships, leading to enhanced service delivery and improved satisfaction through critical data review of past engagements and support.
Business Analysis & Strategic Planning: Developed and implemented policies and procedures for the Facility Operations Center (FOC), aligning with organizational goals and team expansion.
Change Management: Orchestrated change management processes, ensuring a smooth transition during critical change events and adherence to SLA requirements.
Lead Data Center Operations Technician
Amazon Web Services AWS (11/2021 – 11/2023)
Herndon, VA
Team Leadership & Development: Conducted training and mentorship programs, resulting in a 20% increase in employee retention.
Program Management: Spearheaded the deployment of over 1000 servers, managing project timelines and ensuring that 98% of servers were ready by go-live date.
Process Improvement: Led high-priority projects to optimize troubleshooting and incident response, reducing response times and improving efficiency.
Dental Clinic Manager
United States Army, Fort Bliss Clinic Command (11/2018 – 11/2021)
Various Locations
Program Management Support: Managed a team of 100 staff in one of the Army's largest dental clinics, achieving operational efficiency above 95%
Policy Development & Implementation: Developed strategic roadmaps for new policy implementations, ensuring compliance with federal and Army regulations.
Stakeholder Engagement & Relationship Management: Established relationships with high-level stakeholders, ensuring mission success.
Solution Development: Developed innovative solutions for customer needs, achieving a 100% customer retention rate.
Dental Laboratory Supervisor
United States Army (10/2015 – 10/2018)
Various Locations
Organizational Change Management: Led a pilot program for digital system ecosystem implementation, resulting in Army-wide deployment.
Compliance & Quality Assurance: Developed training programs and compliance strategies, resulting in zero incidents of cross-contamination.
Notable Achievements
Project Management Excellence: Managed the deployment of a new server type at AWS, ensuring on-time launch for over 800 servers and achieving a 98% project success rate.
Digital Transformation Leadership: Led the transition to a digital setup for prosthetic design in the Army, saving an estimated $200k in production costs and enhancing operational efficiency.
Education
Information Technology Sciences
Certified Dental Laboratory Technician
Cyber Security-Focused
Fort Sam Houston
University of Maryland Global Campus
US Army Dental Laboratory School
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